SysMgr Call Center
About The Position
In this position you will provide leadership and operational oversight for the ICARE, 988 Suicide & Crisis Lifeline, Help Me Grow, and Help Me Thrive Centralized Access call centers. This role is responsible for program performance, supervisory leadership, workforce management, quality assurance, and regulatory compliance, while supporting agency priorities and ensuring timely, high-quality, person-centered services. Why join us : MHMRhas proudly served Tarrant andadjacentcountyresidents forover 50 years. Asthesecondlargestmental health community center in Texas, we are dedicated toservingadults and children living with mental illness, substance use disorder and intellectual and developmentaldisabilities anddelaysandempowering them to improve their livesthrough an accessible,integrated,and comprehensive,and person-centeredsystem of care. MHMR is a mission-driven organization that fosters a culture of caring for employees andthe peoplewe serve.Our mission statement is We Change Lives .
Requirements
- Minimum Education: Bachelor’s degree
- Defined Education: Social, Behavioral, and/or Health & Human Services field
- Years’ Experience: Three (3) years
- Defined Experience: Relevant experience in a behavioral health/substance-use/disability services area
- License/Certifications: Valid Texas Driver’s License
- Eligible to obtain Qualified Mental Health Professional (QMHP-CS) certification
- Supervisory Experience: Two (2) years
Nice To Haves
- Bilingual
- Licensed as LMSW, LCSW, LPC, LMFT
- Minimum four (4) years of professional experience in behavioral health, substance-use, or disability services setting
Responsibilities
- program performance
- supervisory leadership
- workforce management
- quality assurance
- regulatory compliance
- supporting agency priorities
- ensuring timely, high-quality, person-centered services
Benefits
- MHMR offersanexcellent benefits package, thatincludesretirementplanwith company matching, generous PTO accrual,tenpaid holidays, employeeassistanceprograms,wellness programs,and more.
- MHMR is a participant in the Student Loan Forgiveness Program.
- We work diligently to provide excellent benefits to employees and their eligible dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Director
