System Director Advancement Services and Operations

Tufts Medicine-posted 2 days ago
Full-time • Manager
Boston, MA
1,001-5,000 employees
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About Tufts Medicine Tufts Medicine is an innovative, mission-driven health system that unites the best of academic and community medicine to deliver exceptional, connected, and accessible care. Our system includes Tufts Medical Center, the principal teaching hospital of Tufts University and Tufts University School of Medicine, as well as Lowell General Hospital, Lowell General Hospital – Saints Campus, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Tufts Medicine Behavioral Health Hospital (opening Fall 2025), Tufts Medicine Care at Home, Tufts Medicine Integrated Network, and a network of 2,300 physicians across Massachusetts and southern New Hampshire. We treat the most complex conditions, keep our communities healthy, and bring research breakthroughs to life. Job Overview This position is a critical senior leadership role responsible for building and managing the operational infrastructure that supports Tufts Medicine’s fundraising activities. This position will shape and drive the strategy for advancement services, establishing systems and processes that will lay the foundation for a high-performing, scalable fundraising operation. The position encompasses oversight of donor and gift data integrity, gift processing, reporting and analysis, and systems integration. This position will also collaborate across departments, ensuring alignment with finance, legal, IT, and other key stakeholders, while ensuring compliance with relevant regulations. As Tufts Medicine’s philanthropy program is in its early stages of development, this position will be instrumental in building a strong operational foundation to support future growth.

  • Provides visionary leadership in the development of Tufts Medicine’s advancement services infrastructure, creating systems and processes from the ground up to support long-term fundraising goals.
  • Leads, mentors, and manages a growing team within advancement services, fostering a culture of excellence, innovation, and collaboration.
  • Establishes a robust advancement services strategy that aligns with Tufts Medicine’s overall fundraising and philanthropic objectives.
  • Works closely with the Chief Development Officer and senior leadership to inform and guide long-term philanthropic strategy and fundraising priorities.
  • Oversees the creation and maintenance of the central constituent relationship management (CRM) database (e.g., London Automation, Raiser's Edge, Salesforce), ensuring seamless integration with other systems.
  • Implements best practices for data entry, integrity, security, and confidentiality, ensuring compliance with all relevant regulations, including donor privacy standards.
  • Develops data-driven strategies to continually improve the quality of donor and gift data, and support segmentation, moves management, and personalized donor engagement strategies.
  • Builds and manages a streamlined gift processing function, ensuring accurate and timely recording, acknowledgment, and receipting of donations in compliance with IRS regulations.
  • Partners with the finance department to establish efficient reconciliation processes, ensuring accuracy of philanthropic revenue and timely financial reporting.
  • Ensures compliance with donor restrictions, monitoring the use of both restricted and unrestricted funds according to donor intent.
  • Develops and manages systems for reporting and analyzing fundraising performance, including campaign progress, giving trends, and donor engagement.
  • Provides strategic insights to senior leadership, including the CEO, hospital leadership, and board members, through customized reports and presentations.
  • Establishes metrics and performance dashboards that measure the overall success of Tufts Medicine’s fundraising efforts and enable data-driven decision-making.
  • Provides strategic direction for prospect research, including the identification of potential donors, wealth screening, and due diligence efforts to support major gift initiatives.
  • Ensures that moves management activities are accurately tracked within the CRM, facilitating effective pipeline development and donor engagement.
  • Bachelor’s degree.
  • Eight (8) years of fundraising and/or development experience, while leading a team.
  • Proven expertise in building and leading advancement services or development operations functions within complex organizations.
  • Deep knowledge of fundraising best practices, data governance, donor privacy standards, and IRS regulations related to charitable contributions.
  • Advanced proficiency with CRM and fundraising databases (e.g., Raiser's Edge, Salesforce, Blackbaud CRM) and reporting/visualization tools (e.g., Tableau, Power BI).
  • Strong financial and analytical skills, including experience with gift processing, reconciliation, and monitoring donor restrictions.
  • Demonstrated ability to translate data into actionable insights, performance dashboards, and strategic recommendations for senior leadership.
  • Exceptional project management and organizational skills, with the ability to design scalable systems and manage multiple priorities in a fast-paced environment.
  • Skilled leader with experience hiring, mentoring, and managing teams; ability to foster a culture of accountability, collaboration, and innovation.
  • Strong collaboration and relationship-building skills, with experience working across finance, IT, legal, and other internal partners.
  • Superior written, verbal, and presentation skills; ability to communicate complex data and operational issues clearly to diverse stakeholders.
  • Strategic thinker with a proven ability to balance vision-setting with hands-on execution in program-building or startup environments.
  • High ethical standards, integrity, and a commitment to donor stewardship and confidentiality.
  • Familiarity with healthcare philanthropy or complex nonprofit environments.
  • Master’s Degree in Public Health, Communications, Political Science, Business, or related field.
  • Ten (10) years of healthcare fundraising and/or development experience, while leading a team.
  • Experience with fund accounting and IRS laws governing charitable giving.
  • Experience working with complex databases.
  • Experience in data analysis, interpretation, and evaluation of information.
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