System Development Manager, ESCAPE

Amazon • San Luis Obispo, CA

4h

About The Position

The AmSec Endpoint Security Capabilities and Prevention Engineering team build
and operate first and third party services for the monitoring and response to
malicious activity on the Amazon internal devices. We collect data from all
parts of Amazon's environment worldwide.

We seek a System Development Manager who is excited about leading a talented
team to solve challenging problems by developing our own solutions, while
operating a mission critical service that protects Amazon and our customer data.
Our challenges are broad and deep -- we build flexible, secure, scalable,
high-performance and robust tools and services. These services enable our
security engineers and analysts to detect and respond to malicious activity on
our infrastructure. In Amazon Security we operate multiple large scale data
query platforms to allow security engineers to detect anomalies and facilitate
threat hunting. You will lead a group of engineers to operate these services to
the highest operational level while building new tools and services to improve
the customer experience and make it easier/faster/cheaper for the customer to
get what they need.

In AmSec, we obsess over our customers, and their trust is our first priority.
Trust is earned by building a highly respected security team to tackle new
challenges at a large scale. In this role, you will lead a key software
development team to deliver high quality, scalable products that are deployed to
our internal services around the world. You will collaborate with product owners
and customers to deliver the best features, using resources and technologies
efficiently. You will work with stakeholders to define solutions that scale and
satisfy a wide variety of security needs. You will assign responsibilities,
identify appropriate resources, and build schedules to ensure timely completion
of project milestones. You will also assess risks, anticipate bottlenecks, and
balance business needs against technical constraints to maximize business
benefit. You bring a technical background, are detail driven and have excellent
problem solving abilities. The successful candidate is passionate about
delivering extensible, on-time solutions and has experience developing
high-performance teams through goal-setting, attention to performance metrics,
continuous process improvement and mentorship.

On-Call Responsibility
This position involves on-call responsibilities. We don’t like getting paged in
the middle of the night or on the weekend, so we work to ensure that our systems
are fault tolerant. When we do get paged, we work together to resolve the root
cause so that we don’t get paged for the same issue twice.

The team's mission is to support Security teams by having a scalable and fault
tolerant presentation layer for querying security data for troubleshooting and
incident response.

A day of the SDM has a good part working directly with the team to understand
the status of tasks, prioritizing new tasks and features or working to help
unblock them if there are issues. The other part of the day will be spent
working with customers to understand new requirements within the services to
then determine how these tasks can be prioritized within the team roadmap. An
SDM also frequently meets with org leaders and customers to discuss goals and
status.

Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why Amazon Security?
At Amazon, security is central to maintaining customer trust and delivering
delightful customer experiences. Our organization is responsible for creating
and maintaining a high bar for security across all of Amazon’s products and
services. We offer talented security professionals the chance to accelerate
their careers with opportunities to build experience in a wide variety of areas
including cloud, devices, retail, entertainment, healthcare, operations, and
physical stores
Inclusive Team Culture
In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI
events and learning experiences inspire us to continue learning and to embrace
our uniqueness. Addressing the toughest security challenges requires that we
seek out and celebrate a diversity of ideas, perspectives, and voices.
Training & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, training, and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Requirements

• 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
• 5+ years of managing system or software development teams experience
• 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field

Nice To Haves

• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Experience with AWS platforms, services, and design patterns

Responsibilities

• Drive the vision for the services and programs within the team, while working with new and current customer requirements.
• Help the team understand priorities to meet organizational deliverables and timelines.
• Help to unblock engineers so that they can meet their deliverables.
• Deliver amazing tools within Amazon Security that improve the security posture of the business, while enabling Amazon Security Engineers to find the data they need.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager