System Center Service Manager administrator- C2C/W2- Columbia, SC onsite

SUNSHINE ENTERPRISE USA LLC • Irmo, SC

3d • Onsite

About The Position

We are seeking an experienced System Center Service Manager (SCSM) Administrator to support the administration, configuration, and enhancement of the Service Manager environment. The ideal candidate will be responsible for managing service requests, developing workflows, and maintaining integrations across System Center components to support enterprise IT service management operations.

Requirements

• 6+ years of IT experience with at least 3+ years in Microsoft System Center Service Manager
• Strong hands-on experience with SCSM administration, configuration, and best practices
• Experience with System Center Orchestrator workflow development
• Experience working with Cireson portal for Service Manager
• Strong understanding of IT service management processes (Incident, Change, Request Management)
• Experience in system maintenance, patching, and upgrades
• Strong troubleshooting and problem-solving skills
• Excellent communication and stakeholder management skills
• Candidate MUST be a current SC or NC resident and willing to relocate to SC prior to starting the role at their own expense.

Nice To Haves

• Experience with Cireson portal customization and JavaScript development
• Knowledge of System Center suite and integrations
• Familiarity with reporting tools and dashboard creation
• Experience working in enterprise or government environments

Responsibilities

• Administer and maintain Microsoft System Center Service Manager (SCSM) environment
• Design, develop, and manage service requests and service offerings
• Gather business requirements and translate them into Service Manager solutions
• Create, maintain, and optimize workflows using System Center Orchestrator
• Manage and enhance Cireson web portal, including customization and JavaScript updates
• Perform system maintenance, upgrades, patching, and performance tuning
• Develop and maintain reports related to Service Manager usage and performance
• Collaborate with internal teams, stakeholders, and vendors for system enhancements
• Act as Subject Matter Expert (SME) for Service Manager-related processes
• Recommend and implement improvements to increase efficiency and system performance
• Provide support for production issues and participate in after-hours support when required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees