System Analyst - IT Department - Springfield

HCRS Current Positions•Springfield, VT

8d•$65,000 - $75,000•Onsite

About The Position

SUMMARY: The Systems Analyst fills an important role within the Information Technology Department by taking on individual projects and providing technical support to the rest of the IT team. This role reports to the Director of Information Technology and works with all levels of staff throughout the agency. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Be technically familiar with the EMR, HRIS, and reporting systems · Manage projects outside the standard IT systems · Help explore and develop ways to expand the capabilities of all IT systems. · Evaluate system feedback and suggest changes to the user experience with the systems · Works to continually improve information technology services for users. · Backup support and contact for “super-users” group · Secondary knowledge source for the IT support staff for all EMR and reporting related topics · Assists in meeting data reporting criteria of the Vermont Department of Developmental and Mental Health Services · Provides troubleshooting for individual users. · Provide data reporting for agency on support issues · Assist in acceptance testing and document any new problems of challenges with EMR updates KEY RELATIONSHIPS: · Reports directly to the Information Technology Director · The Systems Analyst frequently interacts with the executive level management, all members of the senior management team, the HR team, coordinators and supervisors, and all other employees. This position is focused on customer service and satisfaction. EXCELLENCE IN THIS POSITION: Excellence in this position includes the following: · The ability to work in partnership with IT Director and others · Demonstrates knowledge of IT systems · Excellent interpersonal skills, including the ability to write and present information to groups well · Demonstrates ability to be creative in developing solutions that respond to user needs · Ability to report data accurately and timely · Demonstrates ability to take care of oneself, and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor · Modeling appropriate attitudes and behavior, particularly a positive outlook, emotional stability, insight and compassion · Demonstrates ability to deal effectively with problem employees · Demonstrates ability to work cooperatively and collaboratively · Acting in accordance with all agency policies · Demonstrates ability to maintain confidentiality of all employee and agency information based on a “business need to know” · Demonstrates ability to provide effective, focused trainings · Demonstrates knowledge of current state of the art applications · Demonstrates ability to provide hardware and software support with customer satisfaction · Demonstrates, models, and actively supports agency service philosophies · Achieve assigned objectives within the established time frame QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE: Bachelor’s degree in computer science or equivalent work experience and training in software development or systems analysis. LANGUAGE SKILLS: Ability to read, analyze, and interpret the most complex documents. Ability to listen effectively. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to make effective presentations to senior management and groups of employees. MATHEMATICAL SKILLS: Ability to understand complex statistical operations used in data collection and reporting, research and quality management. REASONING ABILITY: Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with non-verbal symbolism (formulae, scientific equations, graphs, etc.). Ability to deal with a variety of abstract and concrete variables. CERTIFICATES, LICENSES, REGISTRATIONS: A valid driver’s license or the ability to travel quickly from location to location. OTHER SKILLS and ABILITIES: Experience in informatics or business analysis, highly preferred. Experience with the State of Vermont’s reporting processes also a plus. Specific knowledge of Windows, Windows server operating systems, networks and PCs. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk, stand, talk and hear. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is usually done in an office setting. The noise level is usually quiet to moderate. Will be required to handle, disassemble, repair and reassemble complex electronic equipment. Note: The above duties or working procedures describe the chief functions of the job. They are not to be considered a detailed description of every duty of the job. Any HCRS employee may be assigned other jobs and duties as required by the agency needs.

Requirements

Bachelor’s degree in computer science or equivalent work experience and training in software development or systems analysis.
Ability to read, analyze, and interpret the most complex documents.
Ability to listen effectively.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to make effective presentations to senior management and groups of employees.
Ability to understand complex statistical operations used in data collection and reporting, research and quality management.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
Ability to deal with non-verbal symbolism (formulae, scientific equations, graphs, etc.).
Ability to deal with a variety of abstract and concrete variables.
A valid driver’s license or the ability to travel quickly from location to location.
Ability to work in partnership with IT Director and others
Demonstrates knowledge of IT systems
Excellent interpersonal skills, including the ability to write and present information to groups well
Demonstrates ability to be creative in developing solutions that respond to user needs
Ability to report data accurately and timely
Demonstrates ability to take care of oneself, and to stay calm, patient and self-confident amidst numerous potentially stressful situations, maintaining a sense of humor
Modeling appropriate attitudes and behavior, particularly a positive outlook, emotional stability, insight and compassion
Demonstrates ability to deal effectively with problem employees
Demonstrates ability to work cooperatively and collaboratively
Acting in accordance with all agency policies
Demonstrates ability to maintain confidentiality of all employee and agency information based on a “business need to know”
Demonstrates ability to provide effective, focused trainings
Demonstrates knowledge of current state of the art applications
Demonstrates ability to provide hardware and software support with customer satisfaction
Demonstrates, models, and actively supports agency service philosophies
Achieve assigned objectives within the established time frame

Nice To Haves

Experience in informatics or business analysis, highly preferred.
Experience with the State of Vermont’s reporting processes also a plus.
Specific knowledge of Windows, Windows server operating systems, networks and PCs.

Responsibilities

Be technically familiar with the EMR, HRIS, and reporting systems
Manage projects outside the standard IT systems
Help explore and develop ways to expand the capabilities of all IT systems.
Evaluate system feedback and suggest changes to the user experience with the systems
Works to continually improve information technology services for users.
Backup support and contact for “super-users” group
Secondary knowledge source for the IT support staff for all EMR and reporting related topics
Assists in meeting data reporting criteria of the Vermont Department of Developmental and Mental Health Services
Provides troubleshooting for individual users.
Provide data reporting for agency on support issues
Assist in acceptance testing and document any new problems of challenges with EMR updates