System Analyst

ST JOE RESORT OPERATIONS LLC • Panama City Beach, FL

22h • Hybrid

About The Position

The Help Desk Technician is skilled and customer-oriented, providing technical support and assistance to end users. They will be responsible for troubleshooting hardware, software, and network issues, ensuring efficient IT operations. The Help Desk Technician requires strong problem-solving skills, excellent communication, and a commitment to delivering high-quality customer service.

Requirements

• Proven experience as a Help Desk Technician or in a similar IT support role
• Strong knowledge of Windows/macOS operating systems and common business applications
• Familiarity with networking concepts, printers, and remote troubleshooting
• Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, or Jira)
• Excellent problem-solving and communication skills
• Ability to work independently and as part of a team
• Knowledge of PC support, Systems support, basic network support
• Time management and organization skills
• Interpersonal communication skills
• Willingness to learn
• Ability to sit, type, see, speak and have the full use of hand dexterity
• Occasionally, this position may be required to move equipment weighing up to 60 lbs
• Ability to make hardware connections overhead or under desks

Nice To Haves

• IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator Associate (preferred)
• Technical certifications in computers, networks, voice and data is a plus

Responsibilities

• Serve as the first point of contact for users seeking technical assistance via phone, email, or chat
• Diagnose and resolve hardware, software, and network issues in a timely manner
• Install, configure, and update computer systems and applications
• Escalate complex issues to higher-level support teams when necessary
• Maintain accurate records of issues and solutions in a ticketing system
• Provide guidance and training to users on IT best practices and security policies
• Assist with system updates, backups, and routine maintenance tasks
• Collaborate with IT teams to improve support processes and efficiency
• Ensure compliance with company IT policies and security guidelines

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed