System Analyst / Technical Writer

General Dynamics Information Technology

1d • Remote

About The Position

GDIT’s DOJ/OJP team is looking for a dynamic System Analyst / Technical Writer to support our client's application development environments. As a System Analyst, you will provide user support and customer service on company supported computer applications and platforms, develop requirements for system enhancements and document system requirements, guides, manuals and reports. You will troubleshoot problems and advise on the appropriate action as needed. Job Description: This position requires the employee to use their excellent customer service and technical skills to quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system. The employee will apply their troubleshooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency application status. This position requires the employee to interface not only with external customers but internal federal points of contact, the application developers as well as manage the day-to-day efforts of the escalated service desk team. The employee will also develop system requirements documents, user guides and other system documentation and reports as needed.

Requirements

• Excellent written and oral communication skills.
• Experience with Service Desk ticketing systems (ServiceNow preferred).
• BS or equivalent degree (3+ years of additional related experience may be substituted for a degree)
• 2+ yrs related experience.
• History of working with large enterprise level applications.
• A track record of delivery in challenging, face-paced environments.
• Contract Requires US Citizenship
• Must be able to obtain and maintain an Agency specific Public Trust clearance

Responsibilities

• provide user support and customer service on company supported computer applications and platforms
• develop requirements for system enhancements and document system requirements, guides, manuals and reports
• troubleshoot problems and advise on the appropriate action as needed
• quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system
• apply their troubleshooting skills to resolve customer's technical issues, interface with internal teams to resolve problems, and investigate detailed agency application status
• interface not only with external customers but internal federal points of contact, the application developers as well as manage the day-to-day efforts of the escalated service desk team
• develop system requirements documents, user guides and other system documentation and reports as needed

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year.
• Paid leave and paid holidays are prorated based on the employee’s date of hire.
• The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees