System Administrator
About The Position
The System Administrator functions as a highly motivated, autonomous team member who maintains, enhances, integrates, and streamlines our systems. This role collaborates with the Systems Engineer, DevOps, and Service Desk to assist with customer support, manage daily operations, and deliver projects both individually and as part of a team. Key responsibilities include managing and monitoring Windows Server (2019/2022), administering Microsoft 365 workloads, supporting AWS infrastructure, and ensuring systems are patched, secure, and performing well. The System Administrator also serves as a liaison between the internal IT team and contracted service providers. With IT infrastructure at the center of our ecosystem, this position plays a key role in the continued growth, ongoing development, and future success of CRS.
Requirements
- 3–5 years of experience providing information technology services; OR Bachelor’s degree in computer technology or related field AND 2 years of experience; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved
- Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience
- Excellent problem-solving skills and the ability to manage multiple tasks under tight deadlines
- Highly motivated and proactive
- Ability to translate user requests into technical requirements
- Ability to work effectively and collaboratively on an interdependent team
- Strong documentation skills
- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset
Nice To Haves
- Experience with enterprise phone system administration (Vonage)
- Microsoft 365 certification
- Experience with PowerShell and scripting/automation
- Experience with web technologies (XML, HTML, JavaScript, Web Services)
- Strong understanding of network fundamentals (DNS, DHCP, VPN)
- Experience with Active Directory and Entra ID
- Experience with AWS
- Experience with monitoring tools (e.g., Datadog)
Responsibilities
- Manage core business systems and software packages including telephony (Vonage), access control (Kisi), backups, and Microsoft 365 technologies
- Administer, patch, and monitor Windows Server 2019/2022
- Administer Microsoft 365 workloads (Exchange, Teams, SharePoint, Intune, etc.)
- Support and maintain AWS infrastructure
- Use Datadog for monitoring and observability
- Deploy and manage endpoints with PDQ
- Administer, improve, and integrate Atlassian tools (Jira, Jira Service Management, Confluence) through configuration, plug-ins, and scripting
- Administer Active Directory and Entra ID (Azure AD)
- Install and configure new technologies
- Maintain asset inventories, network diagrams, and data flow diagrams
- Work with the security team on permissions, data handling, and physical media disposal
- Plan, execute, and test software updates and system upgrades with minimal disruption to users
- Provide tier 2 end user and hardware support to resolve technical and functional issues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
