System Administrator (TS/SCI with Poly)

SOLERITY

just now • Hybrid

About The Position

Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!

YOUR RESPONSIBILITIES:

As a Systems Administrator, you will be part of the Multi-Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR, and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.

Requirements

• TS/SCI Clearance with polygraph
• Three (3) years of experience are required.
• Bachelor's degree in a technical discipline from an accredited college or university is required or 4 years of additional experience may be substituted for a bachelor’s degree, for a total of 7 years' experience

Nice To Haves

• Expertise with Windows Operating Systems
• Understanding of computer security principles
• Ability to work in a customer service-oriented environment in a professional manner.
• Ability to work independently to triage issues and prioritize tasks.
• Strong organizational and management skills, including the ability to multitask.
• Ability to work with minimum supervision and meet task deadlines.
• Experience with scripting using various scripting languages.
• Experience maintaining logs and a ticketing system to keep accurate track of workload and status of tasks.

Responsibilities

• Perform basic troubleshooting for RSA Token requests.
• Gather information regarding RSA Token problems for escalation to the next level.
• Maintain, hand out, and take returns of RSA tokens from users at each distribution site.
• Interact effectively, courteously, and directly with the technical teams to accurately report technical issues.
• Read, write, and maintain standard operating procedures and technical documentation.
• Produce and/or contribute to IT knowledge articles.
• Provide metrics on the distribution process and can transfer this and other related data to source systems for follow on processing.

Benefits

• Medical, dental and vision coverage
• Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
• Flexible work schedule to include onsite, hybrid or remote, as dictated by position
• 401(k) and company-funded life insurance
• Generous Paid Time Off (PTO)
• Tuition and training assistance
• Financial rewards for employee referrals.
• Pet insurance
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees