System Administrator

CTC Group•Fort Meade, MD

103d

About The Position

CTC Group is seeking System Administrators for a contingent program to provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems and to manages IT system infrastructure and any processes related to these systems. Locations: Annapolis Junction / Ft. Meade

Requirements

Active TS/SCI with polygraph security clearance
Level 2 Qualifications
Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree for a total of fifteen (15) years experience.
Level 3 Qualifications
Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Bachelor’s degree in a technical discipline from an accredited college or university is required.
Five (5) years of additional SA experience may be substituted for a bachelor’s degree for a total of twenty (20) years experience.

Responsibilities

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for implementation, troubleshooting, and maintenance of IT systems
Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
Manage the daily activities of configuration and operation of IT systems
Provide assistance to users in accessing and using IT systems
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices and mobile devices
Provide support for the escalation and communication of status to agency management and internal customers
Optimize system operations and resource utilization, and perform system capacity analysis and planning
Provide in-depth experience in troubleshooting IT systems
Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Provide support for the dispatch system and hardware problems and remain involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity of and configure network components, and implement operating system enhancements to improve reliability and performance
Support the design of systems, mission architecture, and associated hardware
Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
Analyze and resolve system issues complex problems associated with server hardware, applications and software integration