System Administrator

QBench•Newark, DE

1d•Remote

About The Position

QBench is a fast-growing, fully remote SaaS company powering modern laboratory operations through our cloud-based LIMS platform. As we scale and serve increasingly sophisticated customers, secure, reliable, and well-controlled internal systems are essential to protecting customer data, enabling our team, and meeting compliance expectations such as SOC 2. The Systems Administrator plays a critical role in ensuring QBench employees have secure, reliable, and frictionless access to the tools they need—while also owning key IT and security controls that support our SOC 2 posture. This role goes beyond day-to-day IT support and into building scalable systems, improving security maturity, and continuously raising the bar for internal IT services. The Role We are looking for a proactive, security-minded Systems Administrator who thrives in a remote-first environment and takes pride in building clean, well-documented, and auditable systems. You will own our device fleet and internal platforms, help enforce access and security controls, and partner closely with Operations, Engineering, and Leadership to support SOC 2 readiness and ongoing compliance. You’ll be encouraged to identify risks, propose improvements, and implement better ways of working—without waiting to be asked.

Requirements

4+ years of experience in a Systems Administrator, IT Administrator, or similar role.
Hands-on experience managing macOS devices using JAMF or equivalent MDM.
Experience managing endpoint security, antivirus, and device compliance.
Experience administering SaaS tools in a fully remote environment.
Strong understanding of identity and access management concepts.
Experience supporting or working within SOC 2-aligned environments.
Excellent written communication and documentation skills.
Comfortable operating independently in a remote, async-first company.
Legal resident of the United States residing in the United States.

Nice To Haves

Experience supporting SOC 2 Type I or Type II audits
Familiarity with SOC 2 tooling (Drata, Vanta, Secureframe, or similar)
Experience with IT automation or scripting
Prior experience at a SaaS company with 50–200+ employees
Background assisting with vendor risk assessments or security reviews

Responsibilities

Own and manage all company-issued devices using JAMF MDM (macOS-first environment).
Configure secure baseline device configurations aligned with company security policies.
Ensure devices are properly encrypted, patched, monitored, and compliant with SOC 2 requirements.
Manage the full device lifecycle including provisioning, onboarding, offboarding, and secure decommissioning.
Maintain accurate device inventory and documentation for audit and security purposes.
Manage endpoint protection, antivirus, and security tooling across all company devices.
Enforce least-privilege access by managing user access provisioning, changes, and deprovisioning across systems.
Participate in and support regular access reviews to validate appropriate permissions.
Monitor security alerts and assist with investigation and remediation of endpoint or access-related incidents.
Support incident response processes and documentation as required for SOC 2 controls.
Administer and support company-wide platforms such as identity management, productivity tools, collaboration systems, password management, and security tooling.
Ensure access to systems is role-based, documented, and auditable.
Maintain SOPs, policies, and system documentation that support security, availability, and confidentiality requirements.
Assist with vendor and third-party access management and security reviews.
Own day-to-day IT and endpoint controls that map to SOC 2 Trust Services Criteria (Security, Availability, Confidentiality).
Collect, maintain, and provide audit evidence related to:
Device management and endpoint security
User access controls and lifecycle management
Antivirus and monitoring
Change management for internal systems
Partner with Operations and Leadership to prepare for SOC 2 audits and address auditor requests.
Identify and remediate control gaps identified through audits or internal reviews.
Continuously improve the maturity of IT controls as the company scales.
Identify opportunities to improve reliability, security, and employee experience across IT services.
Standardize and automate repeatable IT workflows where possible.
Track and improve key IT metrics such as onboarding time, device issues, and access-related incidents.
Proactively recommend improvements to tools, policies, and processes.
Spend an initial portion of time assisting the Operations team with special projects related to systems, security, compliance, or scaling initiatives.
Collaborate with Finance, People Ops, Engineering, and Leadership on systems-related needs.
Act as a trusted internal advisor on IT and security best practices.