System Administrator
About The Position
We are seeking a skilled and proactive System Administrator to provide day-to-day operational support for the organization’s IT systems, applications, and end-user environments across multiple locations. This role plays a critical part in ensuring reliable technology operations, effective user support, and seamless system performance in a growing multi-site environment. This position is ideal for a mid-level IT professional with strong technical fundamentals who enjoys problem-solving, supporting users, and maintaining enterprise systems in a hands-on, collaborative environment. This is an on-site position based in Nashville, TN.
Requirements
- 2–3 years of experience in IT support, system administration, or a similar technical role
- Strong knowledge of Windows desktop environments; familiarity with macOS and Linux preferred
- Experience supporting Microsoft 365 user administration and core productivity tools
- Understanding of basic server administration and virtualization concepts
- Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness, basic firewall logic)
- Experience using a ticketing system for tracking and resolving support issues
- Ability to create and maintain clear technical documentation
- Strong communication, customer service, and troubleshooting skills
Nice To Haves
- Associate’s degree or higher in Computer Science, Information Technology, MIS, or related field
- Experience supporting multi-location environments
- Familiarity with ERP or line-of-business systems such as Excede, Eclipse, StarShip, or OEM platforms
- Entry-level IT certifications such as CompTIA A+, Network+, or Microsoft Azure/M365 Fundamentals
Responsibilities
- Provide daily support for Windows 10/11 endpoints, basic macOS support, and general workstation troubleshooting
- Perform user and group management within Microsoft 365 and Active Directory/Entra ID
- Assist with Microsoft Intune device enrollment and basic policy/application deployment
- Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and MFA assistance
- Perform routine server tasks such as monitoring, patching, permission updates, and service restarts
- Troubleshoot core networking issues including DNS, DHCP, IP conflicts, VLAN awareness, and basic firewall adjustments (with guidance as needed)
- Provide application support for business-critical platforms including Excede, Eclipse, StarShip, International/Navistar systems, Ford FMC tools, Isuzu ICS, and other operational systems
- Utilize a ticketing system to track, manage, and resolve end-user issues; escalate when appropriate
- Maintain and update technical documentation, standard operating procedures, and knowledge base articles
- Support new hire onboarding and offboarding, including device setup and account provisioning
- Coordinate with hardware, software, and service vendors as needed
- Assist with troubleshooting and connectivity support across multiple locations, including on-site equipment replacements when required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
