System Administrator 2/Watch Desk (Shift-work)

Wyetech • Annapolis Junction, MD

27d • $42 - $105

About The Position

At Wyetech, you’ll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within our industry.

System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation.

Due to federal contract requirements, United States Citizenship and position appropriate security clearance is required. (e.g. Active TS/SCI security clearance with agency appropriate polygraph).

Requirements

• TS/SCI with agency appropriate poly
• Bachelor’s Degree in a technical field. Five (5) years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree
• Minimum 7 years’ experience as a Systems Administrator or Watch Desk Analyst
• Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices.
• Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Past proven ability and willingness to work under the technical direction of senior staff.
• Experience performing under various levels of urgency and ability to meet deadlines.
• Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients
• Experience providing support for the escalation and communication of status to agency management and internal customers
• Experience gathering requirements based on feedback and feature requests of users.
• Information Assurance Technical (IAT) Certification

Nice To Haves

• Experience with UNIX and LINUX operating systems
• Previous Watch Desk Support experience
• ServiceNow Asset Management experience
• Experience with Information Technology Infrastructure Library framework/approach

Responsibilities

• checking for system vulnerabilities
• managing various Data flow / Watch desk projects
• providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc
• support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
• provide detailed documentation

Benefits

• Wyetech believes in generously supporting employees as they prepare for retirement. The company automatically contributes 20% of each employee's gross compensation to a Simplified Employee Pension (SEP) IRA, with no requirement for employee matching. All contributions are fully vested from day one, ensuring immediate ownership of retirement funds.
• Wyetech provides a generous PTO plan of up to 200 hours annually, aligned with applicable state leave regulations. Employees have the flexibility to adjust their PTO allocation at the start of each calendar year, ensuring it meets their evolving needs.
• Full-time employees have the option to participate in a variety of voluntary benefit plans including: A Choice of Medical Plan Options, some with Health Savings Account (HSA) Vision and Dental Life and AD&D Benefits Short and Long-Term Disability Hospital Indemnity, Accident, and Critical Illness Insurances Optional Identity Theft and Legal Protection Services
• Employee Referral Bonus Eligibility up to $10,000
• Mobility Among Wyetech-supported Contracts
• Various contract and work locations throughout Maryland, Virginia, Colorado, Texas, Utah, Alaska, Hawaii and OCONUS
• Various team-building events throughout the year such as: monthly lunches, summer company picnic, and an annual holiday party.
• Employees receive two complementary branded clothing orders annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level