System Administrator - 2
About The Position
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. Manage the daily activities of configuration and operation of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. Provide assistance to users in accessing and using IT systems. Optimize system operations and resource utilization, and perform system capacity analysis and planning. Provide in-depth experience in troubleshooting IT systems. Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
Requirements
- TS/SCI - Polygraph required
- Strong Linux experience is a must
- Proficient in Linux shell commands and scripting
- Knowledge of Cisco network configurations, commands and troubleshooting
- Knowledge of NetApp files configurations, commands and troubleshooting
- Kubernetes and containerization
- Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
- Bachelor's degree in a technical discipline from an accredited college or university is required
- Five (5) years of additional SA experience may be substituted for a bachelor's degree
Responsibilities
- Implementation of IT systems
- Troubleshooting of IT systems
- Maintenance of IT systems
- Manages IT system infrastructure
- Day-to-day operations of IT systems
- Monitoring of IT systems
- Problem resolution for IT systems
- Tier 1 (Help Desk) problem identification
- Tier 2 (Escalation) problem identification
- Diagnosis and resolution of problems
- Support for the escalation and communication of status to agency management and internal customers
- Support for the dispatch system and hardware problems and remains involved in the resolution process
- Configures and manages UNIX and Windows operating systems
- Installs/loads operating system software
- Troubleshoots, maintains integrity and configures network components
- Implementing operating systems enhancements to improve reliability and performance
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Optimize system operations and resource utilization
- Perform system capacity analysis and planning
- Provide in-depth experience in troubleshooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
Benefits
- 24 days PTO accrued annually
- 11 federal holidays
- 401k is 100% vested on your start date and the company makes a direct contribution worth 10% of your salary
- Akina covers 100% of healthcare costs for employees and 50% toward dependents
- Educational assistance towards college classes
- Costs associated with job related training and certifications
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
