System Administrator & User Support Specialist

Medisca • Irving, TX

2d • Onsite

About The Position

Medisca is a global company leveraging strong partnerships to serve healthcare professionals across diverse wellness disciplines. Offering extensive and essential solutions - including pharmaceutical ingredients and service, mixing technology manufacturing, analytical testing, and education – Medisca is bridging the gaps in healthcare with an unwavering commitment to precision, innovation, and societal impact. Seeking a proactive and technically skilled System Administrator & User Support Specialist who will manage internal IT infrastructure and provide daily frontline support to users. This hybrid role balances hands-on system administration with troubleshooting and resolving a variety of user issues, ensuring reliable, secure, and efficient access to IT resources across the organization. The location is based in Texas. The position is onsite. The Opportunity System Administration Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning. Administer Active Directory, Group Policy, DNS, DHCP, and file/print services. Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi. Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online. Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA. Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor. Manage software licensing, asset inventory, and hardware lifecycle. User Support Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs. Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment. Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices). Manage and resolve daily user support tickets efficiently, ensuring timely resolution or appropriate escalation. Perform user onboarding and offboarding, including account creation, device provisioning, and access management. Create, maintain, and update IT documentation and knowledge base articles for common issues and procedures. Train end users on IT policies, security best practices, and the adoption of new tools and technologies. Security & Compliance Enforce IT security policies (password standards, MFA, conditional access). Support compliance initiatives (ISO, SOC, GDPR) through documentation and controls. Assist in incident response and vulnerability remediation efforts. Reporting & Process Improvement Track support metrics such as ticket volume, resolution time, and user satisfaction. Recommend and implement improvements to IT processes and user experience. Collaborate with vendors and managed service providers for escalated support and procurement needs.

Requirements

• College or University degree in a related field required.
• Three (3) to five (5) years in system administration or IT support role.
• Strong knowledge of Windows Server, Active Directory, and Microsoft 365.
• Experience with endpoint management tools (Intune, SCCM, or similar).
• Familiarity with networking fundamentals including TCP/IP, VLANs, and firewalls.
• Proficiency in PowerShell scripting and basic automation.
• Excellent troubleshooting and communication skills.
• Ability to manage daily user tickets effectively and prioritize workload independently.
• Excellent communication skills; fluent English (oral & written) required.

Nice To Haves

• Exposure to Azure AD, Exchange Online, and cloud identity management.
• Familiarity with ITIL practices and ticketing systems such as JIRA, ServiceNow, or Freshservice.
• Experience with virtualization technologies (Hyper-V, VMware) and backup solutions (Veeam, Acronis).
• Customer-focused with a passion for solving IT challenges.
• Detail-oriented, organized, and strong with documentation.
• Eager to learn and adapt to evolving technology landscapes.
• Collaborative team player effective across multiple departments.

Responsibilities

• Manage and maintain Windows and Linux servers, including patching, backups, and performance tuning.
• Administer Active Directory, Group Policy, DNS, DHCP, and file/print services.
• Monitor and maintain network infrastructure, including firewalls, switches, VPNs, and Wi-Fi.
• Oversee cloud services such as Microsoft 365, Azure AD, Intune, and Exchange Online.
• Implement and maintain endpoint security solutions, including antivirus, encryption, and MFA.
• Monitor system health and respond promptly to alerts using tools like PRTG, Nagios, or Azure Monitor.
• Manage software licensing, asset inventory, and hardware lifecycle.
• Deliver remote IT support to all Medisca locations, ensuring compliance with established helpdesk SLAs.
• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripheral equipment.
• Maintain and support local IT infrastructure, including troubleshooting hardware and software issues and supporting warehouse technologies (e.g., scanners, printers, and network devices).
• Manage and resolve daily user support tickets efficiently, ensuring timely resolution or appropriate escalation.
• Perform user onboarding and offboarding, including account creation, device provisioning, and access management.
• Create, maintain, and update IT documentation and knowledge base articles for common issues and procedures.
• Train end users on IT policies, security best practices, and the adoption of new tools and technologies.
• Enforce IT security policies (password standards, MFA, conditional access).
• Support compliance initiatives (ISO, SOC, GDPR) through documentation and controls.
• Assist in incident response and vulnerability remediation efforts.
• Track support metrics such as ticket volume, resolution time, and user satisfaction.
• Recommend and implement improvements to IT processes and user experience.
• Collaborate with vendors and managed service providers for escalated support and procurement needs.

Benefits

• Work/Life Balance – PTO, vacation policy and paid statutory holidays.
• Invest in your health – Group Benefit plan and health savings account.
• Your Future is Bright – Opportunities to learn and grow within Medisca.
• Save for your Future – Medisca contributes to a 401k plan when you invest in the plan.
• Help us grow – Employee Referral Program.
• We like to have fun – company events throughout the year.
• Full time positions - 40 hour work week.
• Your safety is important – Medisca provides an allocation to purchase safety shoes.
• Company is growing - new state of the art facility, coming soon.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees