System Administrator / Training and Support Specialist

Alakaʻi Services and Poe'hana Group, Inc.•Virginia Beach, VA

11d•Onsite

About The Position

This position aims to help all end users successfully implement the FACET system into their daily processes and ensure that all documents get into the ashore repository for backup. This position must be able to work with all supporting entities to ensure all systems are working efficiently and correctly. A successful applicant will be self-driven to provide excellent customer service to end users without daily supervision. This is not a remote position and requires working full-time onsite or from the corporate office.

Requirements

High school diploma or equivalent; Associate’s degree or higher preferred
Prior Navy S1, S2, S6 or S8 experience preferred with experience in the Logistics field.
Excellent Customer Service and Training experience in IT field
Must be able to lift 40-pound box at minimum
Must have reliable transportation to travel to different naval bases
Must be able to travel domestically and internationally as needed for 1-2 weeks at a time.
Ability to learn quickly and take charge confidently.
Must have a valid/current driver’s license and passport.
Must be able to effectively organize, execute, and follow-up on support tasks

Nice To Haves

Prior Navy S1, S2, S6, or S8 (CS / LS) experience preferred with experience in the Logistics field.
Ability to work independently and as a member or leader of a team with minimal supervision
Server+, Network+, MCITP, MCSA, or CCNA preferred

Responsibilities

Effectively and efficiently fielding support calls for FACET system
Escalating challenging calls to next level support engineers and following up to ensure call hand over.
Going onsite to the actual location of the FACET system to perform regular daily maintenance and support.
Managing and grooming files and data used by FACET support team members during site visits
Assisting with training new FACET support engineers
Delivering on call, on-line and in-person FACET training and assistance
Weekly pick-up and drop-off deliveries
Weekly support visits for each unit that has a FACET system that is in port and/or upon request by FACET users
Must be able to travel internationally or domestically to provide FACET support
Must be able to provide support person, e-mail and/or phone.
Must have professional physical and phone presence at all times to mirror Premier Solutions' professional values
Must enter all activity/support/onsite visits in the internal database within 24 hours of the incident
Must update the support database on a daily basis
Must obtain all applicable sign-off documentation for onsite visits
All incoming support must be responded to within 4 hours. All support specialist are responsible to respond to support for all areas.
Must be self-managed and driven to get the job done with little to no supervision
Must be able to perform "ad hoc" demos or briefs of the FACET system
Must have Microsoft Office experience (Word, Excel, Access database)
Other duties, as assigned