System Administrator Senior

Arizona Department of Administration • Phoenix, AZ

2d • Onsite

About The Position

This position is responsible for diagnosing and resolving complex software and
hardware incidents, including operating systems and a wide range of
software applications. Will conduct daily traffic analysis, identifies and
characterizes incidents, generates incident reports and investigates suspicious
network activity. The role will also take ownership of issues by carrying out
problem analysis to implement temporary or permanent fixes with the aim of
restoring service to the customer as soon as possible and escalating incidents
to other support teams where necessary. This position will accurately record,
update, and document requests using IT service desk systems, install new IT
equipment, troubleshoot and repair both software and hardware.

Requirements

• Considerable working knowledge of various infrastructure technologies and in-house developed applications utilized in the enterprise
• Strong customer service skills
• Excellent interpersonal, written and oral communication skills
• Demonstrated ability to balance, prioritize and organize multiple tasks
• Demonstrated ability to work collaboratively in teams and across Organizations
• Demonstrated ability to synthesize feedback and adjust plans accordingly
• Demonstrated ability to build strong relationships inside and outside the organization
• Advanced troubleshooting skill
• Demonstrated ability to develop and write technical documents
• Demonstrated ability to evaluate and test emerging technologies
• Demonstrated ability to install and repair PC hardware and software
• Demonstrated ability to perform advanced design, maintenance and repair of servers

Nice To Haves

• Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment
• Bachelor' s degree plus 5 or more years of experience in systems administration (or equivalent experience)

Responsibilities

• Troubleshooting and resolving hardware and software problems, install and configure new IT equipment.
• Provides training and assistance daily to Tier. 1 technicians, under the guidance of the Desktop Manager. As a Tier 2 member with advanced levels of experience. acts as a technical subject matter expert in support of desktop systems.
• Work with CSC ticketing system software to prioritize and manage support calls.
• Maintains a high level of communication with customers in respect to scheduling hardware and software installations and support calls.
• Participates in hardware and software upgrades and deployments conducted during and outside of normal business hours. Installs and configures approved PC based software packages for clients.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement 
• Stipend Opportunities 
• Infant at Work Program 
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level