System Administrator Lead

Ryder Supply Chain Solutions • Coral Gables, FL

11d • $95,000 - $105,000

About The Position

This position leads the technical design and implementation of technologies within their disciplines. Monitors team performance against SLA's and KPI's and makes improvements to processes to ensure the highest level of efficiency and customer service. Coordinates with other system leads and architects to align infrastructure systems with the organization’s IT strategy and industry best practices. Monitors adherence to IT Operations SLA’s and KPI’s and provides recommendations for continuous improvement in efficiency and customer satisfaction. Develops high-level designs within their technology discipline for new technology implementation, optimization, and solution delivery that aligns with the strategies within IT Operations. Develops strategies, priorities, and direction for systems and solutions within their technology disciplines for current and emerging technologies Evaluate and recommend new products/tools and maintains knowledge of emerging technologies within their technology discipline. Monitor systems performance/alerting, ensures capacity planning is performed and is proactive in assessing and providing recommendations for improvement and perform as an internal consultant, advocate, and change agent for their technology disciplines. Proactively reviews RCA’s and system performance to make recommendations for improved system availability and performance. Work across IT to proactively communicate and understand technology, project and process improvement areas to ensure operational health/monitoring/alerting. Develop and maintains design patterns for their technology within their discipline. Develops and owns the technology road map to provide definition, direction, and guidance of IT infrastructure Mentors others on the technical, functional, and process knowledge and skills needed to achieve results at the optimum level of performance May perform a primary role as project tech leader for implementation of infrastructure projects Provide advanced knowledge, skills, and experience within technology discipline Performs other duties as assigned

Requirements

• Communicates information and ideas to varying audiences and in multiple styles (persuasive, informative, narrative) in order to negotiate/gain access to information and records
• Ability to create and maintain professional relationships within the organization (peers, work groups, customers, supervisors)
• Ability to work independently and as a member of a team
• Flexibility to operate and self-driven to excel in a fast-paced environment
• Capable of multi-tasking, highly organized, with excellent time management skills
• Detail oriented with excellent follow-up practices
• Knowledge in designing, installing, configuring, securing, and maintaining multiple LINUX/WINDOWS/UNIX in a high availability production/cloud environment; advanced level.
• Knowledge of data storage management sub-systems and shared computer environments; intermediate level.
• Knowledge of ITSM process-based practice and ITIL best practices approach for IT Service Management; intermediate level.
• Possess in-depth knowledge of multi-platform computer software and hardware; advanced level.
• Bachelor's degree required Information Technology, computer Science or related discipline or equivalent work experience
• Seven (7) years or more relevant IT experience required
• Seven (7) years or more Systems administration or engineering lead in an enterprise environment required
• Seven (7) years or more Monitoring, alerting, reporting and trending for enterprise systems required
• Seven (7) years or more Analytical skills, tools and techniques to investigate information and to draw conclusions required
• Seven (7) years or more Diagnosing, isolating/resolving complex issues, recommending, and implementing strategies to resolve problems required
• Five (5) years or more Clous IaaS, PaaS design, implementation required
• Relevant technical certification

Responsibilities

• Coordinates with other system leads and architects to align infrastructure systems with the organization’s IT strategy and industry best practices.
• Monitors adherence to IT Operations SLA’s and KPI’s and provides recommendations for continuous improvement in efficiency and customer satisfaction.
• Develops high-level designs within their technology discipline for new technology implementation, optimization, and solution delivery that aligns with the strategies within IT Operations.
• Develops strategies, priorities, and direction for systems and solutions within their technology disciplines for current and emerging technologies
• Evaluate and recommend new products/tools and maintains knowledge of emerging technologies within their technology discipline.
• Monitor systems performance/alerting, ensures capacity planning is performed and is proactive in assessing and providing recommendations for improvement and perform as an internal consultant, advocate, and change agent for their technology disciplines.
• Proactively reviews RCA’s and system performance to make recommendations for improved system availability and performance.
• Work across IT to proactively communicate and understand technology, project and process improvement areas to ensure operational health/monitoring/alerting.
• Develop and maintains design patterns for their technology within their discipline.
• Develops and owns the technology road map to provide definition, direction, and guidance of IT infrastructure
• Mentors others on the technical, functional, and process knowledge and skills needed to achieve results at the optimum level of performance
• May perform a primary role as project tech leader for implementation of infrastructure projects
• Provide advanced knowledge, skills, and experience within technology discipline
• Performs other duties as assigned

Benefits

• Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level