System Administrator III

Bridgehead IT•San Antonio, TX

About The Position

The System Administrator III is responsible for the advanced installation, configuration, maintenance, and troubleshooting of client server and storage systems. This role requires extensive experience in system administration, a strong understanding of server operating systems, hardware, and virtualization, as well as the ability to resolve complex technical issues. The ideal candidate will have a background in enterprise-level server and storage systems, exceptional problem-solving skills, and the ability to work both independently and collaboratively with internal teams and clients.

Requirements

Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
5-7 years of experience in IT customer support; knowledge of computer systems administration
Advanced knowledge of cloud-based technologies such as Office 365, VMWare, Hyper V, Azure, AWS.
Proficient with all windows based operating systems, SANs, Microsoft Exchange, File and Print operations, DNS, SQL, Group Policy and Active Directory.
Experience working with ticketing systems to manage and resolve system-related issues.
Ability to work in a fast-paced environment while maintaining quality customer service.
Ability to work afterhours to meet customer requirements and participate in on call duties when scheduled.
Excellent communication skills, both written and verbal.
Possesses advanced level troubleshooting skills.
Ability to work independently and with a team.

Responsibilities

Troubleshoot and resolve complex break/fix issues.
Track time and work completed in a ticketing system.
Interact with customers and vendors to gather information and troubleshoot problems.
Communicate and work with other teams, both internal and external, to accomplish a broad spectrum of technical issues and processes.
Document common issues and processes to contribute to the team’s knowledge base.
Support and implement core Windows Server roles and features such as Active Directory, remote desktop services, file and printer sharing, etc.
Support and implement Microsoft cloud technologies like Azure, Exchange Online, Teams, and Microsoft 365.
Monitor and manage backup and disaster recovery systems.
Work with vendors and gather information from public sources to support 3rd party applications.
Be a point of escalation for lower-level technicians and higher difficulty tickets.
Performs other related duties as assigned.