System Administrator III, Netcool

External Crown Castle Careers • Canonsburg, PA

9d • $95,000 - $130,700 • Hybrid

About The Position

The System Administrator III works as part of a cross-functional operations team to support Crown Castle's Tower monitoring system, Netcool. This role is pivotal in maintaining the reliability, security, and performance of our IBM Netcool Suite deployment. You will lead efforts in system administration, troubleshooting, and optimization, while collaborating with internal teams and vendor partners.

Requirements

• H.S. Diploma or General Education Degree (GED) required
• 5+ years of professional level technical/industry experience required
• 5+ years of experience in Netcool administration
• Experience with WebGUI/DASH, including dashboard and filter creation
• Proficiency in Linux system administration (RedHat/CentOS)
• Solid understanding of network protocols, SNMP, JSON, and API integration
• Experience writing probe rules and managing monitoring configurations

Nice To Haves

• Bachelor’s degree in computer science, technology, engineering, or a related technical discipline preferred
• Familiarity with Impact Policies (preferred)

Responsibilities

• Administer and maintain IBM’s Netcool Suite, including Object Servers, Gateways, Probes (SNMP, Syslog, TL1, Ping, NFMP, Message Bus), and WebGUI/DASH.
• Implement software updates and new releases during scheduled change windows, adhering to change management protocols.
• Monitor and resolve support tickets related to Netcool and associated systems.
• Troubleshoot application and system issues, identify root causes, and implement corrective actions.
• Import SNMP MIBs and develop probe rules in accordance with Netcool Common Knowledge Library (CKL) standards.
• Manage user access, permissions, and security controls across the Netcool environment.
• Perform regular patching and system refreshes to maintain performance and security.
• Oversee DNS configurations and updates relevant to Netcool operations.
• Conduct system audits and ensure compliance with internal and external security standards.
• Develop and maintain backup and recovery procedures for Netcool systems.
• Create and manage WebGUI filters, views, and dashboards to enhance operational visibility.
• Develop, maintain, and troubleshoot Netcool Impact policies to support event enrichment, correlation, and automation workflows.
• Collaborate with internal teams and external vendors to resolve issues and implement system enhancements.
• Provide user training and ongoing support to end users.
• Coordinate change control activities with Enterprise IT to ensure alignment and minimize operational risk.
• Participate in incident response and root cause analysis for monitoring-related issues.
• Support capacity planning by analyzing system usage trends and forecasting future resource needs.
• Serve as a backup resource for Netcool-related responsibilities in collaboration with the Software Engineer.

Benefits

• Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
• Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
• New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
• Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
• Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
• Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
• Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
• 10 company holidays plus 2 floating holidays.
• All offices provide free beverages and snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees