System Administrator II

ApplyLogic Consulting Group•Columbia, SC

3d•Onsite

About The Position

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for a talented System Administrator II to join our team in Columbia, SC . This position will support a complex government client and will provide 24/7 Tier 2 Technical Helpdesk and Operational support for a large, nationwide government enterprise environment. In this role, you can expect to be part of a team providing 24/7 remote, over-the-phone administration, support, and technical assistance. You will also provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment. Work Location: Onsite – 100% onsite in Columbia, SC. Clearance: Must be US citizen with the ability to obtain a Secret security clearance. Primary Roles and Responsibilities: Provide 24/7 remote and over-the-phone administration, monitoring, and technical support for a large government enterprise environment. Monitor and manage critical IT infrastructure in a Network Operations Center (NOC) to ensure system availability, performance, and security.

Requirements

6 years IT Help customer support experience in a Windows Active Directory environment comparable to a large government enterprise environment; OR 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; AND Minimum 2 years IT customer support experience
Experience providing 24/7 enterprise NOC support in a government or large enterprise environment.
Solid working knowledge of networks, servers and desktop applications with the ability to multitask while monitoring and working through issues on both phone calls and emails.
Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts.
Ability and knowledge to perform primary systems administration and support for systems and equipment in a Windows Active Directory environment, to include steady-state file print servers, domain controllers, applications servers, media storage systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, installations/upgrades, OS configurations, problem resolution, system administration, data backup/recovery.
Expertise and technical proficiencies in providing steady-state support for deployed desktop and laptop images using enterprise-wide deployment techniques.
Ability to execute routine updates to deployed systems.
Experience in monitoring OS and security patching.
Able to support routine software patch updates via a Desktop/Server enterprise management system such as BigFix and Microsoft SCCM.
Able to leverage Printer and Multifunction printer enterprise management tools.
Proficient background in administration, monitoring and steady-state maintenance support is required.
Understanding of enterprise-level server and desktop systems and latest Microsoft Server technologies to include supporting deployed hardware and software.
Ability to support steady-state enterprise-wide upgrades and changes to associated systems.
Ability to monitor systems to ensure compliance with enterprise-wide standards.
Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments.
Experience and knowledge monitoring, supporting and utilizing enterprise management applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites.
Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure.
Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software.
Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly.
Ability to monitor systems for potential problems and resolve issues promptly.
Ability to monitor systems and activities to ensure compliance with enterprise-wide standards.
Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations.
Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff.
Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures.

Responsibilities

Provide 24/7 remote and over-the-phone administration, monitoring, and technical support for a large government enterprise environment.
Monitor and manage critical IT infrastructure in a Network Operations Center (NOC) to ensure system availability, performance, and security.