System Administrator II

Reflexive Concepts • Annapolis Junction, MD

1d

About The Position

Reflexive Concepts is seeking a skilled System Administrator to join our team! Specifically, we are looking for an IT Systems Administrator with experience in Tier 1/2 Help Desk support, client/server/storage/network and mobile device administration, and UNIX/Windows operating system configuration, troubleshooting, and maintenance.

Requirements

• Ten (10) years' experience as an SA in programs and contracts of similar scope, type, and complexity
• Bachelor's degree in a technical discipline from an accredited college or university
• DoD 8570 compliance with Information Assurance Technical (IAT), Level I or higher
• Five (5) years of additional SA experience may be substituted for a bachelor's degree

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees