System Administrator I

Endeavour Solutions•Lisle, IL

6d•Hybrid

About The Position

Corterra Solutions is seeking a System Administrator to provide technical maintenance and Level 1 and Level 2 troubleshooting support for our clients. In this role, you will work and complete basic to advanced support cases, provide exceptional support to clients via phone, email, and submitted support tickets. You may also manage outside technicians, such as third‑party managed print services and cabling technicians. This role will be hybrid with 2-3 days in the IL office or at a local client site.

Requirements

Minimum of 2–4 years of hands‑on IT support experience, including helpdesk and end‑user support.
Experience supporting networking, end‑user devices, Windows Server environments, backup solutions, and Microsoft Office 365.
Ability to provide Level 1 and Level 2 helpdesk support, managing and resolving issues efficiently.
Experience supporting Windows operating systems, including Windows 10 and Windows Server 2012, 2016, and 2019.
Familiarity with server virtualization technologies, including VMware and Microsoft Hyper‑V.
Solid basic network troubleshooting skills.
Strong analytical and problem‑solving abilities, with effective organization and time‑management skills.
Excellent verbal communication skills, including the ability to persuade and negotiate, remain calm under pressure, and communicate complex technical concepts to non‑technical users with tact and diplomacy.
Good working knowledge of internet security and data privacy principles.
Ability to understand and articulate the business impact of technical issues and solutions.

Responsibilities

Complete basic to advanced support cases, articulating technical findings and documenting all steps taken to problem resolution.
Analyze, administer and troubleshoot a wide variety of IT solutions.
Interface with Active Directory, Remote Desktop Services, Windows Server environments, Microsoft Office 365, Azure, and network infrastructure to configure and resolve client issues.
Provide IT network and desktop deployment, maintenance, and troubleshooting services.
Monitor and respond to alerts across network servers and key applications to ensure system reliability.
Assist with maintaining third party software and peripheral maintenance.
Responsible for various backups and off-site backup media storage.
Assist with documentation of departmental procedures and project work.
Create/review documentation, knowledge base articles, and new tools/utilities
Maintain proficiency in key technology areas through intentional, ongoing technical learning.