System Administrator I

Safran DSI • Bedford, NH

10d

About The Position

The Systems Administrator is primarily responsible for assisting with end-user support requests, participating in installing new software/hardware, ensuring compatibility of installed software/hardware, and addressing the day-to-day maintenance of the network equipment located at our corporate office, satellite facilities and remote workforce. You will also be responsible for computer imaging, troubleshooting server/desktop software/hardware problems, and identifying, implementing and documenting system fixes.

Requirements

• Bachelor’s degree, Associate’s degree, or technical diploma in Computer Science, Information Systems, Database Analyst or related field, and/or equivalent work experience
• Relevant and current certifications desired (Microsoft, Cisco, CompTIA, etc.)
• Up to 2 years of experience as a Help Desk Technician or Systems\Network Administrator with hands-on experience supporting end-users
• Prior experience with server, desktop, and printer hardware.
• Proficiency in MS O365
• Help Desk management \ ticketing systems
• Solid verbal and written communication skills
• Demonstrated ability to work in a team environment
• Excellent customer service skills
• This position may have requirements for occasional after-hours and weekend support
• Requires U.S. Citizenship

Nice To Haves

• Experience configuring digital phones systems, security access controls, badging
• Familiarity with ITIL frameworks and their application in incident, problem, and change management processes to ensure efficient IT service delivery.
• Experience Apple devices and MDM systems
• Experience with desktop imaging software
• Experience running and terminating network cable
• Experience troubleshooting conference room AV equipment
• Experience working in an ITAR environment and a DoD cleared facility is a plus
• Experience with Microsoft Entra and Windows Active Directory

Responsibilities

• Primary provider of end-user technical support in a Windows 11 environment for all line-of-business applications.
• Perform on\off-boarding of new employees (laptop, phone, desk, badging, etc.)
• Providing limited server hardware and software support.
• Limited support of network infrastructure hardware, i.e., switches, routers, wireless access points, printers, etc.
• Provide support with any IT related projects as needed.
• Assist with creating standard processes, plan effectively to complete tasks on schedule, and clearly document results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees