System Access Coordinator

Blue Cross Blue Shield of Michigan • Detroit, MI

1d

About The Position

Responsible for providing administrative and technical support to the system access process.
Complete templates and forms required to request system access.
Support divisional projects to include preparing materials, collecting data, performing analysis, conferring with stakeholders, tracking progress, and disseminating results.
Research problems in assigned area, evaluate possible corrective actions, and recommend a solution for implementation.
Compile and analyze data to produce routine and non-routine reports, presentations, letters, communications, and graphics, including training trackers and workbooks.
Provide technical support to internal and external stakeholders by answering questions, supplying information, training, and other technical support.

Requirements

• High school diploma or GED is required.
• One (1) year of related experience is required.
• Proficient interpersonal skills including the ability to interact with internal and external customers and all levels of the organization.
• Strong attention to detail.
• Ability to create and manage databases.
• Proficient organization skills with the ability to handle multiple project and timelines.
• Ability to make decisions within scope of responsibility where operational guidelines or procedures are non-existent.
• Proficient in Microsoft Office Suites.

Nice To Haves

• Knowledge of BCBSM Service Operations software, applications, and systems preferred.
• Identity & Access Management (IAM) knowledge – understanding of role‑based access, minimum necessary access.
• Process‑oriented mindset – experience creating, documenting, and continuously improving SOPs, workflows, and audit trails
• Ethical judgment & trustworthiness – willingness to enforce security policies, push back on risky requests, and protect sensitive data.
• Technical literacy – comfortable with ticketing/workflow tools (e.g., Cherwell, Blue Access), data‑analysis tools (Excel, Visio,)

Responsibilities

• providing administrative and technical support to the system access process
• complete templates and forms required to request system access
• support divisional projects to include preparing materials, collecting data, performing analysis, conferring with stakeholders, tracking progress, and disseminating results
• research problems in assigned area, evaluate possible corrective actions, and recommend a solution for implementation
• compile and analyze data to produce routine and non-routine reports, presentations, letters, communications, and graphics, including training trackers and workbooks
• provide technical support to internal and external stakeholders by answering questions, supplying information, training, and other technical support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees