Access Coordinator

TriHealth • Norwood, OH

2d

About The Position

Job Overview: Successful Access Associate - exceeds and maintains all department standards. Trains Access Associates and/or cross-trained for multiple Access areas (Scheduling, Pre-Registration, POV Registration, ED Registration, Outpatient Registration, Admitting and L&D Registration). Acts as a resource to Access Associates and supports Lead Access Coordinators. Able to estimate out of pocket expenses for patients or responsible for scheduling complex elective and urgent diagnostic tests requiring multiple physicians and/or department involvement. Job Requirements: Associate's Degree in Health Administration, Allied Health, Business (Required) Other Equivalent experience accepted in lieu of degree (Preferred) 1 - 2 years Customer Service Access Associate or equivalent experience (Required) Proficient in Microsoft Office Medical Terminology Certificate within first year of employment Knowledge of diagnostic testing Demonstrated ability to work independently and motivate others Typing at 35 wpm Job Responsibilities: Acts as a Trainer for Access Associates and/or cross-trained for multiple Access areas. Provides support for Lead Access Coordinator. Exceeds department standards in accuracy. Exceeds productivity standards. Is a role model for Following regulatory and departmental policies for collection of data, patient safety and point of service collections and the ability to estimate out-of-pocket expenses for patients. Is a role model for anticipating customer needs, problem solving, consistent and positive interactions with patients, physicians, nursing and co-workers and consistently follows scripting.Working Conditions: Climbing - Rarely Concentrating - Consistently Continuous Learning - Consistently Hearing: Conversation - Consistently Hearing: Other Sounds - Consistently Interpersonal Communication - Consistently Kneeling - Consistently Lifting <10 Lbs. - Consistently Lifting 50+ Lbs. - Rarely Lifting <50 Lbs. - Rarely Pulling - Consistently Pushing - Consistently Reaching - Consistently Reading - Consistently Sitting - Consistently Standing - Consistently Stooping - Consistently Talking - Consistently Thinking/Reasoning - Consistently Use of Hands - Consistently Color Vision - Consistently Visual Acuity: Far - Occasionally Visual Acuity: Near - Consistently Walking - Consistently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... Welcome everyone by making eye contact, greeting with a smile, and saying "hello" Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met Offer patients and guests priority when waiting (lines, elevators) Work on improving quality, safety, and service Respect: ALWAYS... Respect cultural and spiritual differences and honor individual preferences. Respect everyone's opinion and contribution, regardless of title/role. Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... Value the time of others by striving to be on time, prepared and actively participating. Pick up trash, ensuring the physical environment is clean and safe. Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... Acknowledge wins and frequently thank team members and others for contributions. Show courtesy and compassion with customers, team members and the community

Requirements

• Associate's Degree in Health Administration, Allied Health, Business (Required)
• 1 - 2 years Customer Service Access Associate or equivalent experience (Required)
• Proficient in Microsoft Office
• Medical Terminology Certificate within first year of employment
• Knowledge of diagnostic testing
• Demonstrated ability to work independently and motivate others
• Typing at 35 wpm

Nice To Haves

• Other Equivalent experience accepted in lieu of degree (Preferred)

Responsibilities

• Acts as a Trainer for Access Associates and/or cross-trained for multiple Access areas.
• Provides support for Lead Access Coordinator.
• Exceeds department standards in accuracy.
• Exceeds productivity standards.
• Is a role model for Following regulatory and departmental policies for collection of data, patient safety and point of service collections and the ability to estimate out-of-pocket expenses for patients.
• Is a role model for anticipating customer needs, problem solving, consistent and positive interactions with patients, physicians, nursing and co-workers and consistently follows scripting.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees