SysOps Application Support, AVP

MUFG•Jersey City, NJ

20h•Hybrid

About The Position

We are seeking a highly skilled and motivated support resource who has banking knowledge working in Transaction banking, Payments, and Capital markets to join our IT team. The individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for banking systems. As a key member of the team, the Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency. Utilize technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective payment solutions.

Requirements

4 years of relevant experience
Technical Expertise: Strong understanding of banking applications, APIs, and integration frameworks.
Problem-Solving Skills: Proven ability to analyze and resolve complex technical issues under pressure.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
Tools: Proficiency in system monitoring tools, SQL, Java, Spring Kafta, RESTful web services, OpenShift and scripting languages (e.g., Python, Shell).
Adaptability: Comfortable working in a fast-paced environment and managing multiple priorities.
Experience working with monitoring tools like Splunk & Dynatrace. Should be able to configure dashboards and alerts, utilize their capabilities to design synthetic monitoring.
Understanding of Web and Application servers. Web technologies and architecture.
Advanced and experienced professional level role.
Domain: Financial and Banking
Environment: Windows, Linux, AWS, OpenShift, ROSA
Database: Oracle, DB2 and MS SQL
Application/Web Server: Tomcat, Apache, IIS
Workflow Analysis: Workflow/Session Monitoring
Unix/Windows: Linux Shell Scripting, PowerShell, and Python
Documentation/Release Management: JIRA, Service Now, Confluence, SharePoint,
Scheduling: Autosys Task scheduler
Monitoring Tools: Dynatrace, Splunk, IR360
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience

Responsibilities

Technical Support: Provide first line and second-line support for customer-facing and processing systems, addressing issues in real-time to ensure uninterrupted operations.
Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).
System Monitoring: Proactively identify and mitigate potential issues.
Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.
Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.
Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability.
Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures.
Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards.
Lead outage calls with business partners, development teams and senior management all on the call. Determine root cause and driving remediation tasks to avoid repeat incidents.