Switchboard PBX Operator

HCA•Richmond, VA

44d•Onsite

About The Position

Introduction Do you want to join an organization that invests in you as a(an) Switchboard PBX Operator? At Parham Doctors Hospital, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years. You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Switchboard PBX Operator like you to be a part of our team. Job Summary and Qualifications As our Switchboard PBX Operator you will promptly answer all incoming and assist in placing out-going calls, overhead page appropriate personnel, greet all hospital visitors and providing accurate hospital directions; You will respond to code phone or code wall panel alarms, taking priority over any calls except the fire alarm, making sure that appropriate personnel are notified. Established in 1974, Henrico Doctors Hospital is a 340-bed community hospital offering cardiology, gastroenterology, neurology, oncology, physical therapy, womens services and a 24/7 emergency department. Operated by HCA Healthcare, Henrico Doctors Hospitals consists of three community campuses - Henrico, Parham, and Retreat Doctors Hospitals along with a free-standing emergency center, Hanover Emergency Center. Envisioned, founded and supported by a group of independent physicians looking to provide high-quality care in an accessible community setting, Henrico Doctors proudly remains committed to providing patients with the best care possible. "Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Switchboard PBX Operator opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Requirements

2 to 5 years' experience switchboard operator/customer service experience is preferred
Medical terminology is a plus.
Possess the ability to work either days or nights; and rotating weekends

Nice To Haves

Medical terminology is a plus.

Responsibilities

Monitor fire panel alarms and phones where applicable, contacting the fire department and appropriate personnel when needed.
You will answer hospital visitor questions and complaints, seeking guidance from Director of Security as appropriate.
You will place and process long distance and Watts Line Calls for various departments and doctors offices.
Assist patient rooms by advising how to place local and long distance calls and assisting extensions in determining proper billing in getting outside lines.
You will process, forward and deliver patient mail and flowers with assistance from volunteer staff.

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.