Switchboard Operator
About The Position
Located in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members. Employees of Confluence Health receive a wide range of benefits in addition to compensation. Medical, Dental & Vision Insurance Flexible Spending Accounts & Health Saving Accounts CH Wellness Program Paid Time Off Generous Retirement Plans Life Insurance Long-Term Disability Gym Membership Discount Tuition Reimbursement Employee Assistance Program Adoption Assistance Shift Differential For more information on our Benefits & Perks, click here! Summary This position represents Confluence Health during initial Telephone, information assistance and accessing operation support services and clinical resources. This position provides a high level of customer service in a manner consistent with Confluence Health's vision, mission, goals and service standards.
Requirements
- High level of phone and customer service experience.
- Basic computer skills.
- Able to read, write and communicate in English.
Nice To Haves
- Previous phone operating or dispatching experience.
- Able to read, write and communicate in English and Spanish.
- High School diploma or equivalent (GED).
Responsibilities
- Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
- Handles emergency calls in a timely and effective manner in a fast paced environment.
- Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
- Appropriately manages multiple modes of communication, including but not limited to: e-mail, telephones, pagers and overhead paging.
- Revises on-call schedules for Clinical and Ancillary Departments.
- Updates communications database.
- May train to scan patient records directly into our EMR.
- Other duties as assigned.
- Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.
Benefits
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
