Switchboard Operator

LifePoint Health•Sanford, NC

5d•Onsite

About The Position

The Switchboard Operator receives all incoming calls to the hospital. Does in-house paging, codes and dial-a-page system. Keeps Switchboard files updated with current room numbers, discharged patients, new admissions, etc. Maintains updated employee information for the disaster procedure files. Reports to: Director, Health Information Management FLSA: Non-exempt Job Requirements Minimum Education High school diploma or equivalent required Required Skills Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Essential Functions Receives incoming calls to house extensions or patient rooms. Receives calls from in-house extensions. Handles all emergency calls and pages. Contacts appropriate personnel as situation warrants. Handles all intercom paging and general information from in-house and outside calling parties. Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor. Also take and relay messages to on-call persons by paging, beeping or calling their home. Keep all pertinent information on the bulletin board and disaster policies and procedures updated. Stay abreast of any and all changes which apply to switchboard functions. Nonessential Functions Other duties as assigned. Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.

Requirements

High school diploma or equivalent required
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.

Responsibilities

Receives incoming calls to house extensions or patient rooms.
Receives calls from in-house extensions.
Handles all emergency calls and pages.
Contacts appropriate personnel as situation warrants.
Handles all intercom paging and general information from in-house and outside calling parties.
Evening, night, weekend and holiday operators may be responsible for contacting on-call personnel as requested by the Nursing Supervisor.
Also take and relay messages to on-call persons by paging, beeping or calling their home.
Keep all pertinent information on the bulletin board and disaster policies and procedures updated.
Stay abreast of any and all changes which apply to switchboard functions.
Other duties as assigned.