Part-Time Switchboard Operator

RCB Bank•Arkansas City, KS

14h•Onsite

About The Position

At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone responsible for always providing excellent internal and external customer service and assisting in the operations of a large telephone switchboard and computerized database of telephone information. What would make you a great fit: You can provide strong telephone and written communication skills to customers. You can work in a fast-paced environment while answering calls with accuracy. You have a strong, client-focused mindset. You care about your community and have a desire to be involved. What you’ll do: Answer and route calls in an accurate and timely manner. Ensure customer satisfaction by being courteous and pleasant when answering each call. Professionally answer customer inquiries with a commonsense approach. Assist customers and branches with debit card exemptions for travel notifications while following bank, regulatory and legal compliance requirements. What you must have: Minimum of one year of customer service experience High school diploma or GED What might set you apart: Strong problem-solving and decision-making skills Strong computer skills with proficiency in MS Excel, Word, and Outlook What you get: A fun, challenging work environment with an emphasis on family, community, and technology. RCB Bank is also committed to ensuring the health and general wellbeing of all employees by providing a wide variety of competitive benefit programs that help you achieve the best fit for your family’s needs, including the following (subject to eligibility): Medical Plan Prescription Drug Plan Teladoc™ Dental Plan Vision Plan Flexible Spending Accounts (Healthcare & Dependent Care) Life and AD&D Insurance Disability Plans Life Assistance Plan (EAP) Multiple Supplemental Plans Sick Leave Paid Federal Holidays Vacation and PTO 401(k) ESOP What you can expect: Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation: This position is in an office environment within a climate-controlled facility that can be high traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position, as well as a large amount of over-the-phone interaction with customers. Individuals in this position are typically seated at their personal desk for most of the day that may be in the basement. The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers and internal customers. This position requires scheduling flexibility with regular and reliable attendance and the ability to work varying hours. What you might want to know about RCB Bank: RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity, and honor, RCB Bank is an equal opportunity employer, striving to hire employees who meet high standards of character, education and occupational qualifications. Our employees are living, working, volunteering, and giving back in the communities we serve—they are the reason our customers love banking with us! To be an RCB Bank employee is to identify the needs of our customers and our communities and to build relationships that create opportunities to meet those needs. Without the dedication of our caring, principled leaders and employees, RCB Bank could not serve as a responsible citizen of the communities we serve or provide high-quality customer service. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! RCB Bank was established in Claremore, OK, and has since grown to over $4.1 billion in total assets and over 750 employees. Our branch network covers more than 60 locations across Oklahoma and Kansas. The purpose of RCB Bank is to meet the financial needs of our communities, its businesses, and its customers. RCB Bank is a progressive bank with a commitment to each of the communities we are in, which is why so many people say, "That’s my bank!"

Requirements

Minimum of one year of customer service experience
High school diploma or GED

Nice To Haves

Strong problem-solving and decision-making skills
Strong computer skills with proficiency in MS Excel, Word, and Outlook

Responsibilities

Answer and route calls in an accurate and timely manner.
Ensure customer satisfaction by being courteous and pleasant when answering each call.
Professionally answer customer inquiries with a commonsense approach.
Assist customers and branches with debit card exemptions for travel notifications while following bank, regulatory and legal compliance requirements.