Switchboard Operator

Maine Health•Brunswick, ME

32d•Onsite

About The Position

The Switchboard Operator role is responsible for prompt and efficient telephone communications between persons outside and/or within the organization, providing paging announcements by utilizing the public address system, greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines. Functions performed also include managing the paging system, hospital alarm systems, and hospital emergency situations. The Switchboard Operator will work closely with clinical care teams, security, facilities, patients and members of the public. May perform or support additional functions within the Patient Access service line and maintain master directory for the organization. With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

Requirements

High School diploma or GED preferred.
Related experience, such as customer service or dispatch/switchboard operator, preferred.

Nice To Haves

Computer and data entry experience is preferred with Microsoft Word, e-mail, and internet communication, as well as the ability to work accurately and effectively with electronic systems.

Responsibilities

prompt and efficient telephone communications between persons outside and/or within the organization
providing paging announcements by utilizing the public address system
greeting the public and providing patients and visitors with information they request in accordance with established policy guidelines
managing the paging system
managing hospital alarm systems
managing hospital emergency situations
work closely with clinical care teams, security, facilities, patients and members of the public
May perform or support additional functions within the Patient Access service line and maintain master directory for the organization