Part-Time Switchboard Operator

RCB Bank•Arkansas City, KS

2d•Onsite

About The Position

RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness! Position is located on-site and can be filled in Claremore, OK or Ark City, KS. Hours 11am-4pm At RCB Bank, we believe that every role within our organization plays a critical part in delivering exceptional service to our customers and communities. The jobs we offer reflect our commitment to building strong, meaningful relationships and maintaining the highest standards of integrity, professionalism, and customer care. We are dedicated to fostering a culture where every team member understands their purpose and impact on our mission to serve the financial needs of our customers while contributing to the economic vitality of the communities we call home. RCB Bank is committed to creating an outstanding experience for our customers in every single interaction, and we desire to differentiate RCB Bank from the competition through exceptional standards of service. All employees, whether in person, on the phone, through email, or online are expected to conduct themselves with the utmost level of professionalism and customer service while adhering to the RCB Bank standards of service: Integrity, Reputation, Professional, Empowered, Welcome, Ownership, Action, Responsive, Relational, and Excel. What we’re looking for: Someone responsible for always providing excellent internal and external customer service and assisting in the operations of a large telephone switchboard and computerized database of telephone information.

Requirements

Minimum of one year of customer service experience
High school diploma or GED

Nice To Haves

Strong problem-solving and decision-making skills
Strong computer skills with proficiency in MS Excel, Word, and Outlook

Responsibilities

Answer and route calls in an accurate and timely manner.
Ensure customer satisfaction by being courteous and pleasant when answering each call.
Professionally answer customer inquiries with a commonsense approach.
Assist customers and branches with debit card exemptions for travel notifications while following bank, regulatory and legal compliance requirements.