Switchboard Operator - Varied - FT

Sanford Health • Marshfield, WI

1d • Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This position involves operating a switchboard console to relay incoming, outgoing, and inter-office telephone calls, performing various communication functions, and managing systems like the pocket pager and special needs phones. The operator will also manage on-call schedules, monitor security and alarm panels, and coordinate emergency calls and codes. The role requires effective communication with diverse age groups, tact, patience, and the ability to make quick decisions and remain calm during crises. Essential qualities include a clear and pleasant voice, normal eyesight and hearing, legible writing, intermediate keyboarding and computer skills, accuracy, punctuality, and regular attendance. Sanford Health is headquartered in Sioux Falls, South Dakota, has 53,000 employees, and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers, and nearly 1,500 active clinical trials and studies. Good Samaritan, part of Sanford Health, is one of the nation’s largest nonprofit providers of senior care and services, serving 10,000 seniors across a full continuum of care.

Requirements

• Must have at least one year of applicable experience.
• Ability to communicate effectively with a wide variety of people and different age groups.
• Tactful and persistent, but have the ability to remain patient and calm.
• Ability to make quick decisions and remain emotionally stable during crisis situations.
• Clear and pleasant voice.
• Normal eye sight and hearing is essential.
• Legible writing.
• Intermediate keyboarding and computer skills.
• Accuracy.
• Punctual and regular attendance is essential.

Nice To Haves

• High school diploma or equivalent preferred.
• Two years previous customer service experience is preferred.

Responsibilities

• Operates switchboard console in order to relay incoming, outgoing, and inter-office telephone calls.
• Performs various communication functions and other duties i.e. pocket pager system, special needs phones.
• Operates on-call schedule for appropriate areas.
• Monitors various security and alarm panels.
• Coordinates and launches all emergency calls and codes to the appropriate teams.
• Informs appropriate authorities of malfunctioning equipment.
• May be required to monitor, sort and deliver incoming mail.
• Works with all age groups when answering the switchboard.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED