Switchboard Operator
About The Position
The Veterans Home at Holyoke is seeking a hard-working and collaborative professional for our Switchboard Operator vacancy. This position is responsible for maintaining the operations of our switchboard area, monitoring the front entrance, and working with Security and Maintenance to ensure the safety of the facility. Additionally, this role performs various clerical and receptionist functions. ABOUT THE VETERANS HOME AT HOLYOKE – The Veterans Home at Holyoke is a state-funded, fully accredited health care facility that offers veterans quality health care, including full-time residential accommodations, and provides educational and social services for Veterans in the Commonwealth. The Veterans’ Home is staffed by approximately 330+ administrators, clinicians, nurses, certified nursing assistants, skilled trade, dietary staff, housekeeping staff, contractors, consultants, and general administrative personnel. The tradition of service to the veterans of Massachusetts is surpassed only by a continued commitment to excellence in care for those who are in need now and in the future. Our mission is to provide “Care with Dignity, Honor, and Respect” to our Veterans. Learn more about our important work: http://www.mass.gov/hly
Requirements
- Ability to deal tactfully with others.
- Ability to communicate effectively both orally and in writing.
- Ability to perform various clerical functions.
Nice To Haves
- Personable and professional in dealing with visitors, staff, and Veteran residents.
- Ability to establish and maintain professional working relationships with others.
- Skilled in using a computer.
Responsibilities
- Maintains operations of the Switchboard area.
- Responsible for answering, screening, and directing incoming calls.
- Responsible for monitoring the front entrance, video cameras, and the alarm board.
- Sorts the facility’s incoming mail.
- Responsible for emergency procedure instructions and facility-wide notifications
- Directs visitors, residents, and vendors to the proper destination.
Benefits
- Shift Differentials
- 75%25 state paid medical insurance premium
- Reasonable Dental and Vision Plans
- Flexible Spending Account and Dependent Care Assistance programs
- Low cost basic and optional life insurance
- Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
- 12 paid holidays per year and competitive Sick, Vacation and Personal Time
- Tuition Benefit for employee and spouse at state colleges and universities
- Short-Term Disability and Extended Illness program participation options
- Incentive-based Wellness Programs
- Professional Development and Continuing Education opportunities
- Qualified Employer for Public Service Student Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
