Switchboard Operator

Job Details • Hollywood, FL

8h • Onsite

About The Position

Hollywood Private Hospital is seeking a professional and customer focused Nightshift Switchboard Operator/ Receptionist to join our Administrative Services team. About the Role Working within our Administrative Services department, you will be responsible for providing a comprehensive customer focused service to all aspects of the switchboard and pager system, as well as the Hospital at large. Responsible for the administrative duties within the department and front reception, your duties will include, but are not limited to: Attending to the Reception desk, directing visitors and handling enquiries Attending to the switchboard in a timely, proficient and friendly manner, effectively determining and directing calls to the appropriate recipient Liaising appropriately with patients and relatives, and reporting outcomes or needs to the manager of the department Ensure all documentation is accurate and completed in a professional and timely manner Reporting to the Administrative Services Manager, you will work with a friendly and supportive team while maintaining positive relationships and strong communication networks with all staff and customers. About You To be successful in this role, you will demonstrate outstanding written and verbal communication skills by communicating openly, succinctly and coherently. Your attention to detail and accuracy, strong customer service skills and commitment to excellence, along with your ability to multitask and work effectively in a team environment, is crucial for this role. You will also bring; Sound organisational skills and ability to prioritise effectively Ability to work under pressure and in a fast-paced environment Competent keyboard and compute skills with Microsoft office programs

Requirements

• Outstanding written and verbal communication skills by communicating openly, succinctly and coherently
• Attention to detail and accuracy, strong customer service skills and commitment to excellence
• Ability to multitask and work effectively in a team environment
• Sound organisational skills and ability to prioritise effectively
• Ability to work under pressure and in a fast-paced environment
• Competent keyboard and compute skills with Microsoft office programs
• Previous experience in the health care industry
• Provide or complete a National Police Check (conducted within the last 12 months)
• Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases

Nice To Haves

• Previous experience in a switchboard/ reception position
• Experience in Patient Information Systems (Meditech)

Responsibilities

• Attending to the Reception desk, directing visitors and handling enquiries
• Attending to the switchboard in a timely, proficient and friendly manner, effectively determining and directing calls to the appropriate recipient
• Liaising appropriately with patients and relatives, and reporting outcomes or needs to the manager of the department
• Ensure all documentation is accurate and completed in a professional and timely manner
• Maintaining positive relationships and strong communication networks with all staff and customers

Benefits

• Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs.
• Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
• Discounts: Ramsay Rewards - Access great deals at over 100+ major retailers.
• Hospital, Allied Health & Pharmacy discounts – you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
• Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
• Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed