Switchboard Operator- Part-time

Northwest Mississippi Community College • Senatobia, MS

1d • Onsite

About The Position

The Switchboard operator handles incoming and outgoing calls, greet visitors, and provide information and support. Their duties include operating communication systems, transferring calls, taking messages, and performing various administrative tasks such as data entry. A key part of the job is serving as a professional, calm, and courteous first point of contact, ensuring clear communication and delivering excellent customer service. This is a part-time position reporting to the Director of Network Systems.

Requirements

• High school diploma or equivalent required.
• Proficiency with multi-line phone systems and basic office equipment.
• Strong verbal communication and customer service skills.
• Ability to type accurately and perform basic data entry tasks.

Nice To Haves

• Prior experience in a receptionist, customer service, or switchboard role preferred.

Responsibilities

• Operate switchboards and systems to manage incoming, outgoing, and internal phone calls.
• Answer calls promptly, assess caller needs, and transfer calls to the appropriate individual or department.
• Respond to inquiries regarding general information about the college.
• Record accurate messages and ensure they are clearly written and delivered to the proper recipient.
• Follow established protocols when receiving emergency calls to ensure the appropriate personnel or services are contacted immediately.
• May include filing, data entry, photocopying, managing mail, and other routine office support functions.
• Perform other duties as assigned by Director of Network Systems.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED