Switchboard Operator

Texas Health & Human Services Commission•Pollok, TX

33d•Onsite

About The Position

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you! Performs routine work operating a telephone switchboard or console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls, receiving visitors, and providing general information. Ability to work harmoniously with individuals, their families, and staff. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. May be required to work extended hours until adequately relieved by on-coming switchboard employee; may be required to come in early from time to time to provide adequate switchboard coverage; may have to work alone; and fulfill and perform other job duties as assigned. Hours: Hours to include both morning shift (7:00 a.m. - 3:00 p.m.) and evening shift (11:00 a.m. - 7:00 p.m.) on a rotating schedule to include weekends and holidays. Must be available to cover shifts when coverage is short due to illness, vacations, etc.

Requirements

Work experience as a switchboard or console operator, or as a receptionist, experience in handling of money, able to work a flexible schedule, working knowledge of Microsoft Office to include Word, Excel and Outlook, adding machine, fax machine, printer/copier and other office machinery.
Graduation from an accredited high school or GED.
Work experience as a switchboard and receptionist.
Some work experience in handling of money.
Able to work a flexible schedule.
Experience in providing exceptional customer service.
Clerical and computer experience.

Responsibilities

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Must communicate well and speak clearly.
Ability to react quickly and calmly in emergency situations.
Provide exceptional customer service.
Answers and transfers calls coming into switchboard console.
Respond as required to all medical, fire and weather emergencies.
Act as receptionist and provide assistance to general public.
Relays all necessary information by e-mail, telephone, and pager communication systems to all support staff involved in any receipt of messages.
Demonstrate responsive attitude in dealing with public.
Assist parents/guardians in attaining information and passes.
Distribute to staff and client lost funds when report monies lost from vending machines.
Assist applicants with applications and distribute applications as appropriate.
Log all TEX-AN (TEX-AN - which stand for Texas Agency Network) and long-distance calls put through switchboard.
Complete fire drill and medical emergency reports and paperwork associated with shift.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Provide clerical support to Security and Risk Manager as needed.

Benefits

comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more

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