SWITCHBOARD OPERATOR

Hudson Regional Hospital • Bayonne, NJ

16h

About The Position

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently routed to the appropriate departments or individuals, facilitating smooth and effective communication. The operator serves as the first point of contact for callers, providing courteous and professional assistance while maintaining a calm and organized demeanor. Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational efficiency and positive image of the organization by delivering exceptional communication support.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or telephone operator role.
• Basic knowledge of telephone systems and switchboard operations.
• Strong verbal communication skills and professional telephone etiquette.
• Ability to multitask and manage time effectively in a fast-paced environment.

Nice To Haves

• Experience with computerized switchboard or VoIP systems.
• Familiarity with office software such as Microsoft Office Suite.
• Previous experience in a corporate or healthcare setting.
• Certification in communication or customer service is a plus.
• Bilingual abilities to assist a diverse caller base.

Responsibilities

• Answer and route incoming calls promptly and courteously to the appropriate personnel or departments.
• Manage multiple telephone lines simultaneously, ensuring no calls are missed or delayed.
• Provide accurate information to callers and assist with general inquiries as needed.
• Maintain detailed records of calls, messages, and any follow-up actions required.
• Coordinate with other administrative staff to support communication needs and emergency protocols.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED