Switchboard Operator

Mayo Clinic Health System•Eau Claire, WI

39d•$20 - $25

About The Position

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications. Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.

Requirements

High School Diploma/GED required.
Applicant must have 2 years of customer service experience.
Computer keyboarding, and general telephone knowledge is required.
Applicant must possess a high level of concentration, memory retention, and attention to detail.
Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required.
Must maintain regular and acceptable attendance.
The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language.

Nice To Haves

Vocational training in office curriculum.
May be required to work weekends or overtime.
One year as a telephone operator or similar role, preferred.

Responsibilities

Greets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization.
Provides direction and information both internally and externally.
Responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.
Operators perform other related tasks and projects as directed.
Preparedness to work any shift is required of all operators.