SWITCHBOARD OPERATOR - PRN

WATSON CLINIC LLP • Baltimore, MD

5d • Onsite

About The Position

The Switchboard Operator is responsible for answering incoming signals on the switchboard and responding to all emergencies, including codes, fire, bomb threats, severe weather, and security incidents, in accordance with Clinic and department policies. This role involves contacting Clinic staff assigned to beepers as requested, responding to all overhead-paging requests, maintaining physician/office documentation, and communicating with the Physicians’ Answering Service to provide schedules and other pertinent information. The operator must also maintain accurate console information. Required qualifications include a high school education or equivalent, previous experience as a switchboard operator, and previous experience in a medical facility. The ideal candidate must be articulate, courteous, possess good public relations skills, including effective handling of hostile behavior, and be flexible to handle multiple assignments concurrently. Exceptional hearing/listening skills are essential, and the ability to sit for long periods in a confined area is required.

Requirements

• High school education or equivalent.
• Previous experience as switchboard operator.
• Must be articulate, courteous, and able to get along well with others.
• Possess good public relations skills, including effective handling of hostile behavior.
• Must be flexible and able to handle multiple assignments concurrently.
• Must have exceptional hearing/listening skills.
• Must be able to sit for long periods in a confined area.
• Previous experience in a medical facility.

Responsibilities

• Answers incoming signals on the switchboard.
• Responds to all emergencies (codes, fire, bomb threat, severe weather and security) according to Clinic and department policies.
• Contacts Clinic staff assigned to beepers as requested.
• Responds to all overhead-paging requests for the Clinic.
• Maintains the physician/office documentation.
• Communicates with the Physicians’ Answering Service.
• schedules and other pertinent information to PAS.
• Maintains accurate console information.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees