Switchboard Operator/Receptionist- (Part-Time) Norfolk Veterans' Home

State of Nebraska • Norfolk, NE

23h • Onsite

About The Position

This role will provide clerical support and perform wide-variety reception duties. Under limited supervision, provide clerical support in the reception area at the facility’s main entrance; answer multi-line phone, route incoming and outgoing calls; operate public address systems, paging systems, security systems, information boards, and e-mail to facilitate communications; greet visitors, members and employees; answer questions and provide directions; sort and distribute facility and member mail. Will provide surveillance of weather conditions and facility alarms; announce and report emergency “codes” per policy as directed; maintain and preserve logs for visitors, members and facility items to be check out (including but not limited to facility keys and vehicles). Receive donations and notify appropriate staff upon arrival for proper handling; complete and forward donation paperwork as required; operate various office equipment such as copy machine, fax, scanner and computer.

Requirements

• Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
• Knowledge of office/business/clerical support procedures and practices.
• Knowledge of customer service and telephone etiquette practices.
• Skill in operating office equipment such as multi-line telephone systems, personal computers, typing, reproduction and scanning equipment, multi-sorters, collators, calculators, posting and mailing machines, and associated software.
• Ability to interact tactfully and courteously with visitors, customers, clients, agency employees, and the public in a positive/professional manner.
• Ability to communicate clearly.
• Ability to work well under pressure and remain calm during emergency situations.
• Ability to make independent decisions when circumstances warrant such action.
• Ability to learn the organization and layout of the facility and its functions.
• Ability to follow written and oral instructions.
• Ability to learn the operation of the Reception area and other related communication equipment and practices.
• Ability to adapt quickly to changes in procedures.

Responsibilities

• Provide clerical support and perform wide-variety reception duties.
• Provide clerical support in the reception area at the facility’s main entrance.
• Answer multi-line phone, route incoming and outgoing calls.
• Operate public address systems, paging systems, security systems, information boards, and e-mail to facilitate communications.
• Greet visitors, members and employees.
• Answer questions and provide directions.
• Sort and distribute facility and member mail.
• Provide surveillance of weather conditions and facility alarms.
• Announce and report emergency “codes” per policy as directed.
• Maintain and preserve logs for visitors, members and facility items to be check out (including but not limited to facility keys and vehicles).
• Receive donations and notify appropriate staff upon arrival for proper handling.
• Complete and forward donation paperwork as required.
• Operate various office equipment such as copy machine, fax, scanner and computer.

Benefits

• A comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life.
• Benefit eligibility may vary by position, agency and employment status.
• This position is eligible for vacation/sick/holiday.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed