Switchboard Operator / PBX

Ardent Health Services•Tyler, TX

64d•Onsite

About The Position

Join our team as a day shift, full-time, Central Scheduling Switchboard Operator in Tyler, TX. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service.

Requirements

High school diploma or equivalent

Nice To Haves

Two (2) years of college
Basic typing skills of 35 wpm
Knowledge of basic medical terminology

Responsibilities

Maintain acceptable ACD (automated call distribution) call statistics
Demonstrate proficiency and skill in call control and call steerage.
Understand and take appropriate intervention for call queue management at an agent level.
Accurately performs the transferring of customers to the appropriate areas.
Accurately perform call distribution and effectively executes paging and messaging services
Accurately perform data entry at time of call using appropriate call center software systems
Effectively distributes patient email
Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
Participates in department in-services and meetings
Adheres to the policies and procedures of the organization and the call center
Maintains confidentiality of all interactions
Maintains a clean, efficient work area
Becomes knowledgeable about call center office equipment
Other duties as requested
Maintain acceptable ACD (automated call distribution) call statistics
Demonstrate proficiency and skill in call control and call steerage.
Understand and take appropriate intervention for call queue management at an agent level.
Accurately performs the transferring of customers to the appropriate areas.
Accurately perform call distribution and effectively executes paging and messaging services
Accurately perform data entry at time of call using appropriate call center software systems
Effectively distributes patient email
Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
Participates in department in-services and meetings
Adheres to the policies and procedures of the organization and the call center
Maintains confidentiality of all interactions
Maintains a clean, efficient work area
Becomes knowledgeable about call center office equipment
Other duties as requested