Swim School Operations Manager

SafeSplash Northwest•Hillsboro, OR

54d•$20 - $22

About The Position

At SafeSplash, we believe swimming is a life skill®. Therefore, we approach each one of our swim lessons with great skill, passion and individual attention. Our curriculum has been developed by a team of world-class swimmers with over 30 years of teaching experience. We have the most up-to-date swimming technique to teach students how to swim the correct way right from the beginning! In addition to teaching water safety to every swimmer, our goal is to teach confidence in the water that will translate to all parts of your swimmer's life. FREE lessons for family members when you join our swim family. And you'll enable a lifetime of water safety and opportunity by teaching the joy and skill of swimming! We are invested in helping you be the best you can be in and out of the water! Swim School Operations and Deck Manager Job Description Reports to: General Manager Description: Drive successful SafeSplash business through excellence in overall management of the locations with emphasis on business operations, employee management including Hiring, Training, Client Relations, Marketing, and Business Development including Community Outreach.

Requirements

2 years of management experience in Aquatics
Detail-oriented: pays attention to everything, is able to troubleshoot, and make decisions.
A Team-driven leader: cares about staff and leads with the intent to build up the whole team.
Exceptional guest relations and communication skills
Outstanding multi-tasking abilities: able to handle and coordinate multiple schedules; keep swim instructors and clients on time.
Happy disposition; hospitable and caring
Flexible schedule: will be required to work evenings and weekends and ability to move between locations.

Nice To Haves

Swim Lesson and/or competitive swimming experience: knowledge of the four basic strokes, teaching curriculum, and stroke progression
Current Red Cross Lifeguard or equivalent, a big plus
WSI - Water Safety Instructor certification, a big plus
CPR-PR/AED, First Aid for Adult, Child certification will be provided.
Lifeguard and Lifeguard Instructor certified preferred.

Responsibilities

Business Operations –works closely with the GM and owner; and maintain location policies and procedures within the SafeSplash Franchise structure. In charge of the scheduling software including the overall operational schedule of the business and all staff schedules. Responsible for ensuring all team members are trained and lead by example by following SafeSplash curriculum.
Employee Management –Maintains staff by recruiting, hiring, orienting, scheduling, and training employees; ongoing management of staff; maintain a safe and secure work environment; develop a positive work culture that encourages employee growth.
Instruction – Provide lesson instruction as needed.
Customer Relations – Ultimately responsible for the customer experience at SafeSplash. Must maintain quality customer service by enforcing high customer service standards amongst all employees. Analyze and resolve customer service problems, identify trends, developing and implementing improvement strategies.
Human Resources – In addition to Employee Management duties listed above, also responsible for the ongoing administrative activities involved with staff employment. This includes but is not limited to management of employee policies and procedures, payroll, and employee benefits.
Marketing– Responsible for location marketing efforts. Works closely with the SafeSplash Corporate Marketing Department to implement corporate material. Manages local grassroots efforts and community outreach to local programs. Manages all communication with current clients and future clients.
Business Development – Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Other Duties: Perform other duties as assigned.