SWC Supervisor

CS Contract Solutions•San Fernando, CA

36d

About The Position

The SWC Field Supervisor is responsible for overseeing technicians in assigned markets and ensuring the successful delivery of quality telecommunications services on a profitable basis. This role requires strict adherence to company policies, procedures, and directives while maintaining high safety and quality standards. The SWC Field Supervisor develops and manages a knowledgeable team that provides residential and business communications services while exceeding customer expectations. Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions? Highly competitive pay Health, vision, and dental insurance PTO and 401(k) Rapidly growing organization with strong promotion-from-within culture Incentivized safety and quality programs with bonus opportunities At Conexa, we believe technicians are our number one asset. Our culture prioritizes support, recognizing that a supported technician is a productive and satisfied technician. What Were Looking For We are seeking individuals who: Take pride in delivering a high-quality product every day. Anticipate customer needs and offer solutions for today and tomorrow. Listen to understand, not just to respond. Live and work by our core values: Core Values Honesty and Integrity Attitude Over Skills Courage through Communication Effort, Energy, and Execution Keep Your Axe Sharp

Requirements

2+ years of supervisory experience in telecom or related technical environments.
2+ years of experience with installation, maintenance, and repair of POTS, HSI, and fiber services.
Strong working knowledge of Excel, email, and telecom legacy systems.
Ability to work independently with minimal supervision.
Strong skills in prioritization, scheduling, and meeting critical deadlines.
Experience managing multiple projects under pressure.
Ability to collaborate effectively with coworkers and contractors.
Willingness to work varying shifts, mandatory overtime, holidays, weekends and on-call duty.

Responsibilities

Supervise daily operations of SWC technicians performing aerial and underground drop placement.
Act as the single point of contact between Frontier and contractors to resolve issues in daily operations.
Train, coach, and develop vendor teams on quality standards, safety, expense control, and technical skills.
Ensure technicians meet performance, productivity, and attendance standards.
Represent CS and Frontier with customers, contractors, and governmental agencies.
Celebrate team successes through recognition and rewards programs.
Motivate and lead the team for continuous improvement and maximum performance.
Drive quality assurance and field inspections to ensure a 90% pass rate.
Review, QC and approve contractor invoices.