SVS Application Specialist

M.C. Dean, Inc•Fremont, CA

19d•Hybrid

About The Position

About M.C. Dean M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. What you’ll do: In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support.

Requirements

BS degree and 0+ Years of progressive experience or
HS Diploma or Equivalent and 6+ Years of progressive experience
Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Demonstrated understanding of Windows patching and vulnerability remediation.
Basic knowledge of large-scale networking, VLANS and routing.
Requires reliable attendance at customer site during work hours required by customer.
Requires the ability to work flexible shifts that include nights, weekends and holidays as needed.
Requires minimum of IAT Level II certification (e.g., Security+).
Demonstrated background working with multidisciplinary teams.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Able to use MS Excel, Word, Visio, and PowerPoint.

Nice To Haves

Experience programming SureView Systems
Experience programming access control systems, specifically Software House CCure 9000.
Experience programming video management systems, specifically Genetec.
Experience programming other electronic security systems including Traka, Commend.

Responsibilities

Provide assistance to end users in accessing and using IT systems.
Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required.
Support daily operations to include monitoring and reviewing system logs.
Support configuration and management of Windows operating systems and install/load operating system software.
Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
Support execution of IAVA updates and patching to ensure compliance with Information Assurance (IA) standards.
Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).
Support installation, configuration, and maintenance of 3rd party applications.
Performs root cause analysis on significant issues at appropriate level of support.
Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
Perform all duties under direct supervision.
Must have security application experience in one or more of the following application systems: access control, video, PSIM platforms.
Must have basic knowledge of IP network configuration.

Benefits

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave