SVP Sales & Marketing - North America

Toll Group • Los Angeles, CA

2d

About The Position

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com PURPOSE The SVP Sales & Marketing is responsible for leading the global commercial strategy regionally, driving revenue growth, and enhancing customer engagement across all regions. This role oversees sales and marketing functions, manages strategic accounts, and ensures alignment with corporate objectives. The SVP will lead high-performing teams, foster cross-functional collaboration, and develop innovative go-to-market strategies across air, ocean, and other core freight forwarding services. PRIMARY DUTIES & RESPONSIBILITIES Strategic Leadership Develop and execute global sales and marketing strategies aligned with corporate goals across the region Identify and drive growth opportunities across regions and assigned verticals, trade lane or other initiatives Lead strategic planning, pricing, and customer segmentation initiatives. Set priorities, budgets, and plans to achieve commercial objectives. Sales Management Drive new business development and strategic account acquisition. Lead national and regional sales teams, setting and monitoring KPIs and performance metrics. Collaborate with tender management and solutions teams to secure new business. Manage contracts, pricing quotes, and long-term commercial agreements. Marketing & Branding Oversee regional marketing campaigns, digital initiatives, and brand positioning. Ensure brand consistency while adapting to local market needs. Represent the company at trade shows, industry events, and customer forums. Customer & Partner Engagement Build and maintain strong relationships with key clients and partners. Ensure customer satisfaction through tailored solutions and service excellence. Lead client implementation plans and oversee retention strategies. Identify and resolve client issues proactively. Commercial & Financial Performance Maximize profitability by linking goals with practical execution. Conduct regular reviews of gross profit per client, mode, and trade lane. Develop new services and revenue streams while reducing cost to serve. Drive EBIT and volume growth across regions. Collaboration Partner with operations, finance, IT, and product teams to deliver integrated solutions. Improve operational efficiency and consistency across commercial functions. Provide market intelligence to support product innovation and service enhancements. Others Support talent development and employee engagement within the regional Ocean Product team. Represent the Sales function in regional forums and initiatives.

Requirements

• Bachelor’s degree in Business, Logistics, or related field
• 15+ years of experience in sales and marketing within freight forwarding or logistics.
• Proven leadership in global or multi-regional roles.
• Deep understanding of air/ocean freight, customs, and supply chain solutions.
• Experience in strategic selling, sales enablement, and contract negotiation.
• Strategic thinker with strong commercial acumen.
• Inspirational leader and team builder.
• Customer-centric and results-driven.
• Excellent communicator with cross-cultural sensitivity.
• Digitally savvy with data-driven decision-making skills.

Responsibilities

• Develop and execute global sales and marketing strategies aligned with corporate goals across the region
• Identify and drive growth opportunities across regions and assigned verticals, trade lane or other initiatives
• Lead strategic planning, pricing, and customer segmentation initiatives.
• Set priorities, budgets, and plans to achieve commercial objectives.
• Drive new business development and strategic account acquisition.
• Lead national and regional sales teams, setting and monitoring KPIs and performance metrics.
• Collaborate with tender management and solutions teams to secure new business.
• Manage contracts, pricing quotes, and long-term commercial agreements.
• Oversee regional marketing campaigns, digital initiatives, and brand positioning.
• Ensure brand consistency while adapting to local market needs.
• Represent the company at trade shows, industry events, and customer forums.
• Build and maintain strong relationships with key clients and partners.
• Ensure customer satisfaction through tailored solutions and service excellence.
• Lead client implementation plans and oversee retention strategies.
• Identify and resolve client issues proactively.
• Maximize profitability by linking goals with practical execution.
• Conduct regular reviews of gross profit per client, mode, and trade lane.
• Develop new services and revenue streams while reducing cost to serve.
• Drive EBIT and volume growth across regions.
• Partner with operations, finance, IT, and product teams to deliver integrated solutions.
• Improve operational efficiency and consistency across commercial functions.
• Provide market intelligence to support product innovation and service enhancements.
• Support talent development and employee engagement within the regional Ocean Product team.
• Represent the Sales function in regional forums and initiatives.

Benefits

• Toll offers all full-time employees paid vacation, sick time, floating holiday time, health benefits, life insurance & personal accident insurance, and 401k with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees