SVP, Operations Manager

Williston Financial group•Westminster, CO

14h•Onsite

About The Position

Job Purpose: The Operations Manager is tasked with providing management and oversight of the daily operations of the sales, title, and escrow staff. Essential Job Functions: Development of WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance. Manage sales, title, and escrow teams in order to ensure compliance with client service level agreements.Review operational dashboards and reports and determine opportunities to optimize operational performance. Successfully resolve operational escalations.Train vendors, supervisors and line-level associates on their job responsibilities.Ensure proper staffing, including assessing and understanding the appropriate staffing plan for each client.Assess existing operational talent currently in the environment and ensure continuous improvement in performance through coaching and sourcing new operational talent.Ensure compliance with internal corporate policies and procedures and standard operating procedures.Act as key point of contact for client management team(s).Ensure compliance with state regulatory requirementsOther duties required to ensure high performance by the curative team(s).

Requirements

At least 10 years of national title and settlement experience.
At least 10 years of management experience.
Proven ability to successful relationship building with financial institutions.
High School Diploma or GED.

Nice To Haves

College degree in Marketing, Finance, or Real Estate.

Responsibilities

Development of WFG company culture that emphasizes employee engagement, our 4 C’s, quality of work, key employee retention and high performance.
Manage sales, title, and escrow teams in order to ensure compliance with client service level agreements.
Review operational dashboards and reports and determine opportunities to optimize operational performance.
Successfully resolve operational escalations.
Train vendors, supervisors and line-level associates on their job responsibilities.
Ensure proper staffing, including assessing and understanding the appropriate staffing plan for each client.
Assess existing operational talent currently in the environment and ensure continuous improvement in performance through coaching and sourcing new operational talent.
Ensure compliance with internal corporate policies and procedures and standard operating procedures.
Act as key point of contact for client management team(s).
Ensure compliance with state regulatory requirements
Other duties required to ensure high performance by the curative team(s).