SVP, Government Guaranteed Lender

Customers Bank•New York, NY

4d•$140,000 - $150,000•Hybrid

About The Position

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Salary range: An annual salary range of $140,000 - $150,000 is what we expect to pay for this position, based on overall skills and experience. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow. On the leading edge: We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust. What You’ll Do: Customers Bank is seeking a highly motivated Hybrid SBA Business Development Officer (BDO) & Small Business Lender to drive responsible growth across both SBA 7(a) lending and conventional small business banking. This hybrid role is ideal for a relationship-focused professional who thrives in a dynamic environment, excels at consultative selling, and is passionate about supporting small businesses through tailored credit and deposit solutions. You will serve as a trusted advisor to entrepreneurs, owner-operators, nonprofits, and commercial borrowers, representing Customers Bank throughout your assigned market while building a high-quality portfolio of government-guaranteed and conventional loans.

Requirements

5+ years of SBA 7(a) loan production experience.
Strong understanding of both SBA and conventional underwriting.
Established network of brokers and COIs.
Excellent verbal and written communication skills.
High emotional intelligence and team-oriented mindset.
Adaptable in a high-tech, mobile banking environment.
Strong business development and relationship management skills.
Knowledge of regulatory requirements for SBA and commercial lending.
Salesforce
Microsoft Office – Excel, Word, PowerPoint and Outlook
Microsoft Team
AI tools
Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Responsibilities

Develop new lending and deposit opportunities through cold calling, internal and external referrals, lead lists, partnerships with brokers and COIs, and joint calling with Product Partners.
Build and execute a targeted COI engagement plan focused on consistent referral generation and brand visibility.
Represent Customers Bank at community events, networking functions, and partner gatherings.
Act as a Single Point of Contact (SPOC) for prospects and clients.
Originate, structure, and package SBA 7(a) loans including owner-occupied CRE, owner-operated businesses, business acquisitions, working capital, and equipment financing.
Meet individual SBA production goals, including annual government-guaranteed loan and deposit targets.
Lead the full sales cycle for conventional lending.
Manage a portfolio of small business clients with focus on credit and deposit growth.
Deepen existing relationships through proactive calling and cross-sell opportunities.
Open business deposit accounts and introduce treasury management solutions.
Provide consultative advice on liquidity and cash management needs.
Maintain strong understanding of SBA and conventional underwriting.
Monitor portfolio performance, minimize delinquencies, and ensure compliance with regulatory requirements.
Utilize Salesforce and bank technology platforms for pipeline management, call tracking, loan package input, and reporting.
Provide weekly updates on pipeline, production metrics, and relationship status.