SVP, Fair Access Banking Products and Services

Vast Bank•Tulsa, OK

11h•Remote

About The Position

The SVP, Fair Access Banking – Products & Services is responsible for leading the strategy, design, delivery, and oversight of all products, services, and operational programs under the Fair Access Banking division. Reporting to the EVP, Chief Revenue & Fair Banking Officer, this executive ensures that the bank’s Fair Access offerings are innovative, inclusive, compliant, customer-centric, and aligned with revenue and fairness objectives. This leader oversees product development, partner enablement, program operations, and service delivery across the Fair Access Banking portfolio, ensuring the bank expands access to financial solutions while maintaining regulatory compliance and operational excellence.

Requirements

Seven plus years of banking, or financial sales experience
Bachelor’s Degree in Management Business Management, Finance, Banking or related field.
A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance.
Strong communication skills to develop good working relationships and to promote cooperation and compromise among various departments.
Display the ability to research and comprehend a high level of knowledge in current and developing regulations.
Ability to develop and maintain effective working relationship at all levels by proactively participating and contributing to a positive work environment, controlling emotions and temperament, and exhibiting courteous, respectful, and professional behavior.
Ability to quickly adapt to changing environments, processes, and technologies. Technological ability and willingness to work remotely from home as required.
Strong organizational skills.
Ability to maintain composure under pressure or adverse circumstances, using effective strategies for managing personal stress.
Ability to maintain personal and work direction when faced with ambiguity.

Responsibilities

Develop and own the product roadmap for Fair Access Banking offerings, ensuring alignment with strategic goals, customer needs, regulatory expectations, and revenue objectives.
Drive the enhancement, optimization, and lifecycle management of Fair Access Banking products and services.
Partner with Digital, Technology, Risk, and Compliance to ensure products are designed responsibly and inclusively.
Identify new product opportunities, emerging market needs, and innovative solutions to strengthen financial access and customer impact.
Oversee end-to-end execution of Fair Access Banking programs, ensuring operational readiness, process consistency, and service quality.
Lead the design and management of program policies, procedures, and controls to support safe, scalable growth.
Manage implementation of new programs, partner launches, and enhancements across internal and external stakeholders.
Ensure all products and services deliver exceptional customer experience, transparency, and accessibility.
Serve as the strategic and operational lead for Fair Access Banking partnerships, including fintechs, community organizations, and other external partners.
Oversee integration of partner technologies and services into banking systems, ensuring compliance, operational effectiveness, and seamless delivery.
Maintain strong relationships with partners to support program success, issue resolution, and ongoing innovation.
Ensure all Fair Access Banking products and programs are designed and delivered in accordance with Fair Lending, UDAAP, CRA, consumer protection laws, and internal governance standards.
Partner closely with Legal, Compliance, and Risk teams to proactively identify and mitigate regulatory risks.
Embed fairness, accessibility, and responsible banking principles across all product and service strategies.
Support the EVP in executing revenue-generation strategies tied to Fair Access Banking products and partnerships.
Identify opportunities to expand product reach, deepen customer engagement, and broaden market impact.
Monitor performance KPIs related to growth, product usage, customer outcomes, and operational health.
Lead and develop teams responsible for product management, program operations, partner execution, and service delivery.
Foster a culture of innovation, accountability, collaboration, and mission-driven performance.
Manage staffing, coaching, and professional development to ensure high standards of execution.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.